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Otis
24d ago

Agent Call Center Trilingue(m/w/x)

Freiburg
Part-timeOn-siteExperienced

Description

In this role, you will engage with customers and partners by answering calls and addressing their needs, while also coordinating with technical teams to ensure effective service delivery. Your day will involve problem-solving and maintaining detailed records to support customer satisfaction.

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Requirements

  • •Trilingual (French, German, Italian) proficiency
  • •Confirmed experience in customer service or call center (not mandatory)
  • •Excellent communication skills and service orientation
  • •Ability to work under pressure and manage priorities
  • •Comfortable with IT tools and CRM systems

Work Experience

approx. 1 - 4 years

Tasks

  • •Answer incoming calls from customers and partners with professionalism and empathy
  • •Manage requests for troubleshooting, maintenance, and general information
  • •Coordinate technical interventions with field teams
  • •Ensure thorough follow-up on cases in the internal system

Tools & Technologies

IT toolsCRM systems

Languages

French – Native

German – Native

Italian – Native

Benefits

Informal Culture

  • •International and innovative environment

Learning & Development

  • •Comprehensive training
  • •Professional development opportunities

Competitive Pay

  • •Attractive package
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