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Managing 200 B2B clients for workplace food solutions, analyzing needs and identifying growth opportunities. 2+ years in client success or account management required. 5 weeks holiday, option to buy an extra week, and 2 weeks work from anywhere.
Requirements
- 2+ years in client success, account management, or similar customer-facing role
- Proven track record managing and growing client portfolio
- Confident use of CRM tools
- Proactive, solution-oriented mindset with hospitality sense
- Excellent interpersonal and communication skills
- Thrive in fast-paced environment, build value-driven relationships
- Fluency in German and English
- Non-smoker
- Valid work permit or Swiss passport
Tasks
- Manage a portfolio of 200 clients
- Build strong, long-term client relationships
- Analyze client needs for optimization
- Identify cross-sell and upsell opportunities
- Drive organic growth within your segment
- Monitor key metrics to prevent churn
- Conduct contract negotiations
- Perform account reviews
- Handle renewal and termination processes
- Collaborate with Acquisition, Product, Operations, and Support teams
- Provide feedback to internal teams
Work Experience
- 2 - 5 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- CRM tools
Benefits
Other Benefits
- Gastronomic options nearby
Snacks & Drinks
- Barista coffee and tea
More Vacation Days
- Option to buy extra vacation week
Workation & Sabbatical
- 2 weeks work from anywhere
Retirement Plans
- Above-mandatory pension fund
Generous Parental Leave
- 16 weeks paid parental leave
- 3 weeks paid parental leave
Additional Allowances
- Financial contribution to childcare
Public Transport Subsidies
- Half-fare travelcard coverage
Team Events
- Team events
Healthcare & Fitness
- Weekly sports sessions
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Managing 200 B2B clients for workplace food solutions, analyzing needs and identifying growth opportunities. 2+ years in client success or account management required. 5 weeks holiday, option to buy an extra week, and 2 weeks work from anywhere.
Requirements
- 2+ years in client success, account management, or similar customer-facing role
- Proven track record managing and growing client portfolio
- Confident use of CRM tools
- Proactive, solution-oriented mindset with hospitality sense
- Excellent interpersonal and communication skills
- Thrive in fast-paced environment, build value-driven relationships
- Fluency in German and English
- Non-smoker
- Valid work permit or Swiss passport
Tasks
- Manage a portfolio of 200 clients
- Build strong, long-term client relationships
- Analyze client needs for optimization
- Identify cross-sell and upsell opportunities
- Drive organic growth within your segment
- Monitor key metrics to prevent churn
- Conduct contract negotiations
- Perform account reviews
- Handle renewal and termination processes
- Collaborate with Acquisition, Product, Operations, and Support teams
- Provide feedback to internal teams
Work Experience
- 2 - 5 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- CRM tools
Benefits
Other Benefits
- Gastronomic options nearby
Snacks & Drinks
- Barista coffee and tea
More Vacation Days
- Option to buy extra vacation week
Workation & Sabbatical
- 2 weeks work from anywhere
Retirement Plans
- Above-mandatory pension fund
Generous Parental Leave
- 16 weeks paid parental leave
- 3 weeks paid parental leave
Additional Allowances
- Financial contribution to childcare
Public Transport Subsidies
- Half-fare travelcard coverage
Team Events
- Team events
Healthcare & Fitness
- Weekly sports sessions
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
FELFEL
Industry
Food
Description
The company provides first-class, ultra-fresh food and drinks in the workplace through smart fridges and barista coffee.
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