Description

In this role, you will guide customers through their journey with the platform, ensuring they maximize its potential while identifying growth and upselling opportunities. Your insights will shape product development, making a real impact on customer success.

Requirements

• •Proven experience of 2+ years in strategy/process consulting, Customer Success, Account Management, or similar roles
• •Strong understanding of customer motivations and business drivers
• •Passion for customer interaction and excellent communication skills
• •Experience in designing and delivering impactful workshops and training sessions
• •Technical affinity and structured thinking
• •Fluency in German and English

Tasks

• •Manage up to 70 customers throughout their entire lifecycle
• •Build long-term relationships based on trust and value
• •Help new customers onboard quickly and effectively
• •Support customers in fully leveraging the platform's potential
• •Identify growth opportunities with existing customers
• •Realize upselling opportunities actively
• •Act as the voice of customers in product development
• •Collaborate closely with internal teams
• •Challenge the status quo to enhance Customer Success processes

Benefits