Galderma Austria
Customer Service Specialist(m/w/x)
Full-timeWith HomeofficeExperienced
Wien
from 42,400 / year
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TRTricentis GmbH
Technical Support Specialist(m/w/x)
Wien
from 34,622 / year
Full-timeWith Home OfficeSenior
Nejo AI Summary
Technical analysis of customer requests for Continuous Testing tools via self-service, chat, phone, video at software quality assurance provider. 5+ years' SaaS and On-Prem support experience required; English and German fluency essential. Public transport ticket provided, hybrid work setup.
Requirements
- 5+ years' experience in SaaS and On-Prem support
- Fluency in English and German
- Strong analytical, organizational, written, and verbal communication skills
- Basic technical knowledge in databases, programming, and network technology
- Ability to familiarize with complex software applications
- Knowledge of SAP applications and business processes
- Analytical and solution-oriented problem-solving approach
- Proven track record in customer-facing support role
- Experience with QA/automation testing tools (optional)
Tasks
- Perform technical analysis of customer requests
- Process requests from all customer segments
- Respond to inquiries via self-service cases, live chat, phone, and video
- Organize cases by priority and escalate to engineers when needed
- Suggest improvements for internal documentation and knowledge base
- Collaborate with customers to enhance their experience
Work Experience
- 5 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Flexible Working
- Hybrid office set up
- Flexible working hours
Learning & Development
- Professional & personal development
Public Transport Subsidies
- Public transport ticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tricentis GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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TRTricentis GmbH
Technical Support Specialist(m/w/x)
Wien
from 34,622 / year
Full-timeWith Home OfficeSenior
Nejo AI Summary
Technical analysis of customer requests for Continuous Testing tools via self-service, chat, phone, video at software quality assurance provider. 5+ years' SaaS and On-Prem support experience required; English and German fluency essential. Public transport ticket provided, hybrid work setup.
Requirements
- 5+ years' experience in SaaS and On-Prem support
- Fluency in English and German
- Strong analytical, organizational, written, and verbal communication skills
- Basic technical knowledge in databases, programming, and network technology
- Ability to familiarize with complex software applications
- Knowledge of SAP applications and business processes
- Analytical and solution-oriented problem-solving approach
- Proven track record in customer-facing support role
- Experience with QA/automation testing tools (optional)
Tasks
- Perform technical analysis of customer requests
- Process requests from all customer segments
- Respond to inquiries via self-service cases, live chat, phone, and video
- Organize cases by priority and escalate to engineers when needed
- Suggest improvements for internal documentation and knowledge base
- Collaborate with customers to enhance their experience
Work Experience
- 5 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Flexible Working
- Hybrid office set up
- Flexible working hours
Learning & Development
- Professional & personal development
Public Transport Subsidies
- Public transport ticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tricentis GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Tricentis GmbH
Industry
IT
Description
Tricentis is a software company focused on software quality assurance, providing a suite of Continuous Testing tools for various applications.
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