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ADAdverity

Technical Customer Success Consultant(m/w/x)

Wien
from 44,450 / year
Full-timeWith Home OfficeExperienced

Guiding clients through Adverity platform solution design and data setup. SaaS or MarTech client-facing experience required. Flexible hours, internal shares program.

Requirements

  • 2–3 years of experience in SaaS, MarTech, or data analytics
  • Exposure to client-facing projects or consulting
  • Experience onboarding and guiding clients on software platforms
  • Strong analytical skills
  • Problem-solving mindset
  • Solid grasp of marketing data and analytics
  • Advanced Excel skills
  • KPI reporting
  • Understanding campaign performance and audience metrics
  • Confidence in customer-facing work
  • Experience with demos, onboarding, and training
  • Strong communication skills
  • Collaborative mindset
  • Passion for helping clients solve business challenges using data
  • Excitement for our product
  • Fluency in German
  • Fluency in English

Tasks

  • Serve as a trusted consultant and Adverity platform expert
  • Guide customers through solution design
  • Assist with data setup
  • Explain feature use
  • Build strong, long-term customer relationships
  • Lead onboarding for new clients
  • Set up data flows for clients
  • Create reporting dashboards for clients
  • Connect client datasets for insights
  • Translate complex marketing requirements into solutions
  • Translate complex business requirements into solutions
  • Develop client-friendly solutions
  • Monitor existing client engagement
  • Share insights to improve the product
  • Share insights to improve customer experience
  • Support upsell opportunities with Account Management
  • Provide product demos
  • Share knowledge in team sessions
  • Develop knowledge in team sessions

Work Experience

  • 2 - 3 years

Education

  • Vocational certificationOR
  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanNative
  • EnglishNative

Tools & Technologies

  • Excel

Benefits

Flexible Working

  • Flexible working hours
  • Home office

Competitive Pay

  • Internal shares program

Additional Allowances

  • Lunch allowance
  • Training budget

Ergonomic Workplace

  • Ergonomic workspace

Modern Equipment

  • Cutting edge technology

Team Events

  • Regular team events

Modern Office

  • Modern office

Sustainability Focus

  • Sustainable merch

Purpose-Driven Work

  • Social Responsibility Days

More Vacation Days

  • 2 paid days off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Adverity and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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