360T
Business Client Services Manager(m/w/x)
Full-timeOn-siteExperienced
Frankfurt am Main
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36360T
Technical Client Services Manager(m/w/x)
Frankfurt am Main
Full-timeOn-siteManagement
Nejo AI Summary
Technical support for FX trading solutions on a global marketplace. Completed IT degree or equivalent required. Global client support operations.
Requirements
- Completed degree in IT or equivalent
- Good understanding of IT concepts
- Experience in customer service is a plus
- Strong service orientation
- Structured working style and hands-on mentality
- Ability to explain technical issues simply
- Fluent German and business fluent English
- Bachelor's degree preferred
- Minimum 2 years of equivalent experience
- Good understanding of IT concepts
- Work experience in client services
- Excellent customer service skills
- Good organizational skills under pressure
- Ability to communicate technical information
- Self-motivated with high output
- High level of spoken and written English and German
Tasks
- Support customers with technical inquiries.
- Analyze technical issues to identify causes.
- Develop solutions based on problem analysis.
- Coordinate escalation of complex issues.
- Maintain strong relationships with customers.
- Document customer interactions in ticketing system.
- Provide excellent service to all customers.
- Build relationships with key client intermediaries.
- Resolve technical and workflow issues promptly.
- Assist clients with hardware infrastructure issues.
- Identify software bugs and collaborate on fixes.
- Manage escalation process for unresolved incidents.
- Investigate and manage trading-related problems.
- Perform regression testing on products and features.
- Assist clients with 'go live' and technical issues.
- Share up-to-date knowledge of products and services.
Work Experience
- 2 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Fluent
- English – Business Fluent
Tools & Technologies
- Java
- TCP/IP
- Linux/Unix
- Windows
- Web Technology
Benefits
Career Advancement
- Clear career concept
- Regular performance appraisals
Learning & Development
- 360T Academy
Parking & Commuter Benefits
- City center office
Team Events
- Social gatherings
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 360T and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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36360T
Technical Client Services Manager(m/w/x)
Frankfurt am Main
Full-timeOn-siteManagement
Nejo AI Summary
Technical support for FX trading solutions on a global marketplace. Completed IT degree or equivalent required. Global client support operations.
Requirements
- Completed degree in IT or equivalent
- Good understanding of IT concepts
- Experience in customer service is a plus
- Strong service orientation
- Structured working style and hands-on mentality
- Ability to explain technical issues simply
- Fluent German and business fluent English
- Bachelor's degree preferred
- Minimum 2 years of equivalent experience
- Good understanding of IT concepts
- Work experience in client services
- Excellent customer service skills
- Good organizational skills under pressure
- Ability to communicate technical information
- Self-motivated with high output
- High level of spoken and written English and German
Tasks
- Support customers with technical inquiries.
- Analyze technical issues to identify causes.
- Develop solutions based on problem analysis.
- Coordinate escalation of complex issues.
- Maintain strong relationships with customers.
- Document customer interactions in ticketing system.
- Provide excellent service to all customers.
- Build relationships with key client intermediaries.
- Resolve technical and workflow issues promptly.
- Assist clients with hardware infrastructure issues.
- Identify software bugs and collaborate on fixes.
- Manage escalation process for unresolved incidents.
- Investigate and manage trading-related problems.
- Perform regression testing on products and features.
- Assist clients with 'go live' and technical issues.
- Share up-to-date knowledge of products and services.
Work Experience
- 2 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Fluent
- English – Business Fluent
Tools & Technologies
- Java
- TCP/IP
- Linux/Unix
- Windows
- Web Technology
Benefits
Career Advancement
- Clear career concept
- Regular performance appraisals
Learning & Development
- 360T Academy
Parking & Commuter Benefits
- City center office
Team Events
- Social gatherings
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 360T and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
360T
Industry
FinancialServices
Description
The company is a leading trading platform for Foreign Exchange (FX) providing web-based trading technology and related services.
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