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GR
Greentube GmbH
2mo ago

Technical Account Manager(m/w/x)

Wien
from 55,000 - 60,000 / year
Full-timeWith Home OfficeExperienced

Description

As a Technical Account Manager, you will foster strong relationships with clients, ensuring effective adoption of Greentube's products. This role involves delivering tailored solutions, providing training, and leveraging data insights to drive customer success.

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Requirements

  • •At least 2 years of experience in Technical Account Management, software support, or a similar customer-facing technical role
  • •Degree in Computer Science, IT, Engineering, or equivalent professional experience
  • •Excellent communication and stakeholder management skills
  • •Strong problem-solving mindset with organizational and project management strengths
  • •Experience with tools such as JIRA, Confluence, SQL, Postman, or monitoring tools like Kibana
  • •Collaborative, adaptable, and proactive

Education

Bachelor's degree

Work Experience

2 years

Tasks

  • •Build and maintain strategic relationships with key customer stakeholders
  • •Develop and execute tailored service delivery plans for product adoption
  • •Coordinate the full support lifecycle and manage escalations
  • •Ensure SLA compliance in collaboration with internal teams
  • •Advocate for product and process improvements by gathering customer feedback
  • •Deliver training sessions and provide technical guidance to customers
  • •Use data analytics to track performance and recommend improvements

Tools & Technologies

JIRAConfluenceSQLPostmanKibana

Languages

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working hours
  • •Hybrid work model

Learning & Development

  • •Dedicated training budget

Informal Culture

  • •Welcoming office atmosphere

Free or Subsidized Food

  • •Daily fresh fruit
  • •Fair-trade coffee
  • •Meals at company-subsidized restaurant

Snacks & Drinks

  • •Wide range of teas

Public Transport Subsidies

  • •Subsidized public transportation

Company Bike

  • •Access to pool e-bikes and e-cars

Healthcare & Fitness

  • •On-site fitness room
  • •Healthcare benefits

Corporate Discounts

  • •MyClubs app points
  • •Local employee discounts

Team Events

  • •Regular sports events
  • •Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Greentube GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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