Skip to content
New Job?Nejo!

The AI Job Search Engine

SP
Sportradar
19d ago

Team Lead – End User Support(m/w/x)

Wien
Full-timeWith Home OfficeSenior

Description

You will lead a global support team to deliver excellence, balancing daily operational management with strategic coaching to drive continuous service improvements across the company.

Let AI find the perfect jobs for you!

Upload your CV and Nejo AI will find matching job offers for you.

Requirements

  • •Leadership and people-management skills
  • •Experience in IT customer support
  • •Performance and service delivery management
  • •Communication and stakeholder management skills
  • •Experience in enterprise IT environments
  • •Proficiency with modern workplace platforms
  • •Familiarity with ITIL processes
  • •Experience with cloud infrastructure
  • •Organizational and documentation skills
  • •Proactive and service-oriented mindset
  • •Willingness to travel across Europe
  • •Enjoyment of leading and developing people
  • •Passion for service excellence
  • •Ownership and proactive improvement drive
  • •Ability to thrive in international environments
  • •Comfort balancing leadership and operations
  • •Enjoyment of building scalable support models
  • •Adaptability to new technologies

Work Experience

5 years

Tasks

  • •Lead a distributed support team across multiple regions
  • •Ensure high-quality end-user service delivery
  • •Monitor performance metrics and KPIs
  • •Drive continuous operational improvements
  • •Coach team members through structured development plans
  • •Manage daily operations and incident escalations
  • •Collaborate with global IT and business stakeholders
  • •Oversee hardware and software installations
  • •Manage IT assets and technical documentation
  • •Align workflows with ITIL processes and standards
  • •Foster a collaborative and safe team culture

Tools & Technologies

Microsoft AzureOffice 365ExchangeITIL

Languages

English – Business Fluent

Benefits

Retirement Plans

  • •Retirement pension

Other Benefits

  • •Insurance plan
  • •Women in Tech group
  • •Pride group

Informal Culture

  • •Collaborative environment
  • •Inclusive community

Learning & Development

  • •Professional and personal development plan

Career Advancement

  • •Career development opportunities

Team Events

  • •Social and sports culture
  • •Darts and Table Tennis tournaments
  • •Beer brewing competitions

Diverse Work

  • •ShipIt challenges

Public Transport Subsidies

  • •Company-paid Öffi-Ticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sportradar and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
100+ Similar Jobs in Wien
  • BDO Steiermark GmbH

    IT Systemadministrator:in(m/w/x)

    Full-timeWith HomeofficeSenior
    from 3,200 / month
    Wien
  • Dedalus HealthCare

    Serviceleitung First-Level-Support(m/w/x)

    Full-timeWith HomeofficeSenior
    from 45,000 / year
    Bonn, Wien
  • card complete Service Bank AG

    It Support Engineer Onsite(m/w/x)

    Full-timeWith HomeofficeExperienced
    from 2,920 / month
    Wien
  • STRABAG BRVZ GmbH

    Senior M365 Services Engineer(m/w/x)

    Full-timeWith HomeofficeSenior
    from 55,000 / year
    Wien
  • Sdui Group

    Head of Support DACH(m/w/x)

    Full-timeWith HomeofficeSenior
    Hamburg, Berlin, Koblenz, Wien
100+ View all similar jobs
Apply now