Trotec
Social Media & Community Specialist(m/w/x)
Full-timeOn-siteNot specified
from 3,396.21
Marchtrenk
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TRTractive
Social Media Support Specialist(m/w/x)
Linz
Full-timeOn-siteJunior
AI/ML
Nejo AI Summary
Direct customer interaction and complaint escalation for pet GPS tracking devices across social channels. C2 English proficiency and social media management tool experience required. Small team environment with 100% remote flexibility.
Requirements
- Experience with social media platforms
- Familiarity with social media management tools
- Experience with community forums (plus)
- Excellent English skills (C2)
- Additional language skills (plus)
- Experience in customer service (ideal)
- Valid work permit for Austria
- Interest in new technologies
- Teamwork and strong communication skills
- Proactivity, self-sufficiency, and learning motivation
- Excitement to work in Austria
- Preference for flat hierarchies
Tasks
- Monitor social channels and inboxes
- Provide swift responses via social media tools and email
- Identify and escalate complex customer complaints
- Keep customers informed during the escalation process
- Maintain a polite and professional brand image
- Negotiate solutions to ensure customer satisfaction
- Optimize processes for solving customer requests
- Troubleshoot technical issues using tech know-how
- Utilize AI and automation tools to improve support
- Collaborate with Community, Marketing, and Social Media teams
- Contribute fresh ideas to improve company operations
- Take ownership of areas that show your potential
- Attend workshops for personal and professional growth
Education
Compulsory education
Languages
English – Native
Tools & Technologies
FacebookInstagramXTikTokTrustpilotSproutBrandwiseticket systems
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tractive and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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TRTractive
Social Media Support Specialist(m/w/x)
Linz
Full-timeOn-siteJunior
AI/ML
Nejo AI Summary
Direct customer interaction and complaint escalation for pet GPS tracking devices across social channels. C2 English proficiency and social media management tool experience required. Small team environment with 100% remote flexibility.
Requirements
- Experience with social media platforms
- Familiarity with social media management tools
- Experience with community forums (plus)
- Excellent English skills (C2)
- Additional language skills (plus)
- Experience in customer service (ideal)
- Valid work permit for Austria
- Interest in new technologies
- Teamwork and strong communication skills
- Proactivity, self-sufficiency, and learning motivation
- Excitement to work in Austria
- Preference for flat hierarchies
Tasks
- Monitor social channels and inboxes
- Provide swift responses via social media tools and email
- Identify and escalate complex customer complaints
- Keep customers informed during the escalation process
- Maintain a polite and professional brand image
- Negotiate solutions to ensure customer satisfaction
- Optimize processes for solving customer requests
- Troubleshoot technical issues using tech know-how
- Utilize AI and automation tools to improve support
- Collaborate with Community, Marketing, and Social Media teams
- Contribute fresh ideas to improve company operations
- Take ownership of areas that show your potential
- Attend workshops for personal and professional growth
Education
Compulsory education
Languages
English – Native
Tools & Technologies
FacebookInstagramXTikTokTrustpilotSproutBrandwiseticket systems
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tractive and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Tractive
Industry
Other
Description
The company is the most trusted name for keeping cats and dogs safe and healthy.
Not a perfect match?
- Trotec
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Full-timeOn-siteNot specifiedfrom 3,396.21Marchtrenk - Tractive
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Full-timeOn-siteExperiencedPasching - Tractive
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Full-timeOn-siteExperiencedLinz - Bellaflora
Social Media Manager(m/w/x)
Full-timeOn-siteCareer Changerfrom 39,200 / yearLeonding - Tractive
Embedded Software Engineer(m/w/x)
Full-timeOn-siteSeniorPasching