Tricentis GmbH
Technical Support Specialist(m/w/x)
Full-timeWith HomeofficeSenior
Wien
from 34,622 / year
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ADAdverity
Service Support Specialist(m/w/x)
Wien
from 44,170 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Technical expert for complex Adverity software issues, leading discovery calls and advising on optimal configurations. Independent resolution of configuration and data pipeline discrepancies required. Flexible working hours, home office, and internal shares program.
Requirements
- Professional experience in B2B SaaS Customer Support
- Strong analytical and troubleshooting skills
- Ability to resolve complex configuration and data issues independently
- Experience identifying, reproducing, and communicating bugs
- Familiarity with data pipelines
- Familiarity with ETL workflows
- Familiarity with configuration-based troubleshooting
- Excellent written communication skills in English
- Excellent verbal communication skills in English
- German language skills (plus)
- Collaborative mindset
- Coaching-oriented mindset
- Passion for knowledge sharing
- Proactive approach to problem-solving
- Proactive approach to continuous improvement
- Exposure to web technologies
- Exposure to data concepts (APIs, ETL, SQL)
- Knowledge of advertising platforms
- Knowledge of social media advertising
- Knowledge of web analytics tools
Tasks
- Serve as technical expert for complex software issues
- Lead discovery conversations with customers
- Advise on optimal configurations and solutions
- Resolve complex configuration issues independently
- Identify and troubleshoot data pipeline discrepancies
- Escalate issues with clear context and evidence
- Differentiate between configuration issues, data discrepancies, and technical bugs
- Identify recurring customer challenges
- Share insights to improve team efficiency
- Create enablement content for common issues
- Collaborate with Product and Customer Success teams
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Basic
Tools & Technologies
- APIs
- ETL
- SQL
- advertising platforms
- social media advertising
- web analytics tools
Benefits
Flexible Working
- Flexible working hours
- Home office
Competitive Pay
- Internal shares program
Ergonomic Workplace
- Ergonomic workspace
Modern Equipment
- Cutting edge technology
Learning & Development
- Job relevant training budget
Team Events
- Regular team events
Modern Office
- Modern offices
Sustainability Focus
- Sustainable merch
Purpose-Driven Work
- Social Responsibility Days
Public Transport Subsidies
- Transportation ticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Adverity and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ADAdverity
Service Support Specialist(m/w/x)
Wien
from 44,170 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Technical expert for complex Adverity software issues, leading discovery calls and advising on optimal configurations. Independent resolution of configuration and data pipeline discrepancies required. Flexible working hours, home office, and internal shares program.
Requirements
- Professional experience in B2B SaaS Customer Support
- Strong analytical and troubleshooting skills
- Ability to resolve complex configuration and data issues independently
- Experience identifying, reproducing, and communicating bugs
- Familiarity with data pipelines
- Familiarity with ETL workflows
- Familiarity with configuration-based troubleshooting
- Excellent written communication skills in English
- Excellent verbal communication skills in English
- German language skills (plus)
- Collaborative mindset
- Coaching-oriented mindset
- Passion for knowledge sharing
- Proactive approach to problem-solving
- Proactive approach to continuous improvement
- Exposure to web technologies
- Exposure to data concepts (APIs, ETL, SQL)
- Knowledge of advertising platforms
- Knowledge of social media advertising
- Knowledge of web analytics tools
Tasks
- Serve as technical expert for complex software issues
- Lead discovery conversations with customers
- Advise on optimal configurations and solutions
- Resolve complex configuration issues independently
- Identify and troubleshoot data pipeline discrepancies
- Escalate issues with clear context and evidence
- Differentiate between configuration issues, data discrepancies, and technical bugs
- Identify recurring customer challenges
- Share insights to improve team efficiency
- Create enablement content for common issues
- Collaborate with Product and Customer Success teams
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Basic
Tools & Technologies
- APIs
- ETL
- SQL
- advertising platforms
- social media advertising
- web analytics tools
Benefits
Flexible Working
- Flexible working hours
- Home office
Competitive Pay
- Internal shares program
Ergonomic Workplace
- Ergonomic workspace
Modern Equipment
- Cutting edge technology
Learning & Development
- Job relevant training budget
Team Events
- Regular team events
Modern Office
- Modern offices
Sustainability Focus
- Sustainable merch
Purpose-Driven Work
- Social Responsibility Days
Public Transport Subsidies
- Transportation ticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Adverity and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Adverity
Industry
Marketing
Description
The company revolutionises the way businesses work with marketing data.
Not a perfect match?
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