Service Manager – Security Incident Management(m/w/x)

Description

You will lead the company's global security incident response, driving operational excellence through automation and strategic vendor partnerships to protect the organization from evolving threats.

Requirements

• •Degree in Computer Science, IT, or equivalent
• •Experience in security incident response or management
• •Experience leading IT security service delivery
• •Good understanding of process management
• •Project management skills and ITIL knowledge
• •Stakeholder or customer management experience
• •Good English and German communication skills
• •Self-motivated team player with cooperation skills
• •Performance-oriented mindset and responsibility

Tasks

• •Manage the global Security Incident Management service
• •Define and manage operations with partners and vendors
• •Develop innovative concepts to enhance service performance
• •Govern the lifecycle of incident response use cases
• •Define KPIs and ensure proper process implementation
• •Respond to security incidents effectively and timely
• •Identify technology gaps and optimize security tools
• •Increase automation using SIEM and SOAR technologies
• •Leverage honeypot infrastructure and sensors to detect attacks
• •Align with global stakeholders on security initiatives
• •Address potential threats and future service demands
• •Ensure operations partners deliver high-quality services
• •Build and lead relationships with external vendors
• •Oversee the service organization and project budgets

Tools & Technologies

Benefits