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Service Desk Agent(m/w/x)
First and second level IT support for packaging glass manufacturing across Europe. Experience with IT support tools and operating systems required. Flexible working hours, work from home option.
Requirements
- Completed IT education or comparable qualification
- Experience with IT support tools and operating systems
- Experience with debugging and logging systems advantageous
- Relevant professional experience, preferably industrial, advantageous
- Enjoy providing support and consulting in English (B2) and German (B2)
- Strong problem-solving skills, proactive approach, willingness to learn
- Willingness to travel occasionally
Tasks
- Provide first and second level IT support
- Act as primary IT support contact
- Troubleshoot hardware, software, and network issues
- Prioritize and process IT tickets according to SLAs
- Set up and configure IT workstations for new hires
- Create and maintain troubleshooting guides and IT documentation
- Conduct follow-ups to ensure user satisfaction
- Create purchase requests in the ERP system
- Assist with IT asset and inventory management
Education
- Vocational certification
Languages
- English – Advanced
- German – Advanced
Tools & Technologies
- Jira Service Management
- Windows
- macOS
- Linux
Benefits
Flexible Working
- Flexible working hours
- Work from home option
Career Advancement
- Growth and development opportunities
Job Security
- Stability and security
Startup Environment
- Innovative spirit
Informal Culture
- International presence
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Service Desk Agent(m/w/x)
First and second level IT support for packaging glass manufacturing across Europe. Experience with IT support tools and operating systems required. Flexible working hours, work from home option.
Requirements
- Completed IT education or comparable qualification
- Experience with IT support tools and operating systems
- Experience with debugging and logging systems advantageous
- Relevant professional experience, preferably industrial, advantageous
- Enjoy providing support and consulting in English (B2) and German (B2)
- Strong problem-solving skills, proactive approach, willingness to learn
- Willingness to travel occasionally
Tasks
- Provide first and second level IT support
- Act as primary IT support contact
- Troubleshoot hardware, software, and network issues
- Prioritize and process IT tickets according to SLAs
- Set up and configure IT workstations for new hires
- Create and maintain troubleshooting guides and IT documentation
- Conduct follow-ups to ensure user satisfaction
- Create purchase requests in the ERP system
- Assist with IT asset and inventory management
Education
- Vocational certification
Languages
- English – Advanced
- German – Advanced
Tools & Technologies
- Jira Service Management
- Windows
- macOS
- Linux
Benefits
Flexible Working
- Flexible working hours
- Work from home option
Career Advancement
- Growth and development opportunities
Job Security
- Stability and security
Startup Environment
- Innovative spirit
Informal Culture
- International presence
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Vetropack Austria GmbH
Industry
Manufacturing
Description
Das Unternehmen zählt zu den führenden europäischen Herstellern von Verpackungsglas und ermöglicht den verantwortungsvollen Genuss von Lebensmitteln und Getränken.
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