ADB SAFEGATE
Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeSenior
Graz
from 3,954 / month
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ADADB SAFEGATE
Service Delivery Manager(m/w/x)
Graz
from 3,954 / month
Full-timeWith Home OfficeSenior
Green Job
Nejo AI Summary
Ensuring service outcomes for safety-critical Airside 4.0® software and services. 5+ years IT Service Management experience required. Tax-free food subsidy, flexible hours.
Requirements
- Degree in IT, Engineering, Business, or comparable practical experience
- 5+ years IT Service Management / Service Delivery experience, ideally in mission- or safety-critical environments
- Strong working knowledge of ITIL practices
- ITIL 4 certification (Foundation minimum; Managing Professional / Strategist desirable)
- Proven experience with service governance, stakeholder management, and executive reporting
- Competence in service financial management
- Experience coordinating cross-functional teams and third-party suppliers
- Familiarity with ITSM tools and metrics
- Excellent communication, negotiation, and escalation skills; structured and calm under pressure
- Fluent English and German (spoken and written)
Tasks
- Ensure agreed service outcomes for Airside 4.0® solutions
- Act as central interface between customers, internal teams, and partners
- Translate operational needs into measurable service levels
- Drive improvements for availability, performance, and customer satisfaction
- Own end-to-end service delivery for safety-critical software/services
- Ensure customer satisfaction and compliance with contractual requirements
- Define and manage SLAs, OLAs, and UCs
- Lead service reviews and performance reporting
- Track actions and manage escalations
- Coordinate incident and major incident management
- Restore service quickly and ensure clear communications
- Drive post-incident reviews with actionable follow-ups
- Identify root causes and reduce recurring incidents
- Improve service stability through problem management
- Assess and authorize change risks and impacts
- Communicate and implement changes with minimal disruption
- Manage service financials, budgeting, and forecasting
- Control costs and ensure transparency on consumption
- Maintain CSI backlogs and prioritize improvements
- Track realized benefits of service improvements
- Manage supplier and vendor performance
- Coordinate third parties for integrated service delivery
- Maintain service documentation and compliance evidence
- Support pre-sales and service transitions
- Contribute to service design and quotations
- Facilitate smooth onboarding into operations
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Fluent
- German – Fluent
Tools & Technologies
- ServiceNow
- Jira Service Management
- BMC
Benefits
Flexible Working
- Flexible working hours
- Possibilities for working from home
Additional Allowances
- Tax-free food subsidy
Public Transport Subsidies
- Public transport subsidy
Sustainability Focus
- Work environment reducing CO2 emissions
- Sustainable and environmental friendly office
Parking & Commuter Benefits
- Free parking
Snacks & Drinks
- Free fruit snacks
- Free coffee
Healthcare & Fitness
- Free access to fitness centres
Team Events
- Company and team events
Informal Culture
- Multicultural team
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ADB SAFEGATE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ADADB SAFEGATE
Service Delivery Manager(m/w/x)
Graz
from 3,954 / month
Full-timeWith Home OfficeSenior
Green Job
Nejo AI Summary
Ensuring service outcomes for safety-critical Airside 4.0® software and services. 5+ years IT Service Management experience required. Tax-free food subsidy, flexible hours.
Requirements
- Degree in IT, Engineering, Business, or comparable practical experience
- 5+ years IT Service Management / Service Delivery experience, ideally in mission- or safety-critical environments
- Strong working knowledge of ITIL practices
- ITIL 4 certification (Foundation minimum; Managing Professional / Strategist desirable)
- Proven experience with service governance, stakeholder management, and executive reporting
- Competence in service financial management
- Experience coordinating cross-functional teams and third-party suppliers
- Familiarity with ITSM tools and metrics
- Excellent communication, negotiation, and escalation skills; structured and calm under pressure
- Fluent English and German (spoken and written)
Tasks
- Ensure agreed service outcomes for Airside 4.0® solutions
- Act as central interface between customers, internal teams, and partners
- Translate operational needs into measurable service levels
- Drive improvements for availability, performance, and customer satisfaction
- Own end-to-end service delivery for safety-critical software/services
- Ensure customer satisfaction and compliance with contractual requirements
- Define and manage SLAs, OLAs, and UCs
- Lead service reviews and performance reporting
- Track actions and manage escalations
- Coordinate incident and major incident management
- Restore service quickly and ensure clear communications
- Drive post-incident reviews with actionable follow-ups
- Identify root causes and reduce recurring incidents
- Improve service stability through problem management
- Assess and authorize change risks and impacts
- Communicate and implement changes with minimal disruption
- Manage service financials, budgeting, and forecasting
- Control costs and ensure transparency on consumption
- Maintain CSI backlogs and prioritize improvements
- Track realized benefits of service improvements
- Manage supplier and vendor performance
- Coordinate third parties for integrated service delivery
- Maintain service documentation and compliance evidence
- Support pre-sales and service transitions
- Contribute to service design and quotations
- Facilitate smooth onboarding into operations
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Fluent
- German – Fluent
Tools & Technologies
- ServiceNow
- Jira Service Management
- BMC
Benefits
Flexible Working
- Flexible working hours
- Possibilities for working from home
Additional Allowances
- Tax-free food subsidy
Public Transport Subsidies
- Public transport subsidy
Sustainability Focus
- Work environment reducing CO2 emissions
- Sustainable and environmental friendly office
Parking & Commuter Benefits
- Free parking
Snacks & Drinks
- Free fruit snacks
- Free coffee
Healthcare & Fitness
- Free access to fitness centres
Team Events
- Company and team events
Informal Culture
- Multicultural team
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ADB SAFEGATE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
ADB SAFEGATE
Industry
Aerospace
Description
Das Unternehmen ist ein weltweit führender Anbieter von integrierten Lösungen für die Erhöhung von Effizienz, Sicherheit und umweltgerechter Nachhaltigkeit im Aviation-Bereich.
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