ADB SAFEGATE
Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeSenior
Graz
from 3,954 / month
New Job?Nejo!
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ADADB SAFEGATE
Service Delivery Manager(m/w/x)
Graz
from 3,954 / month
Full-timeWith Home OfficeSenior
Nejo AI Summary
Ensuring service outcomes for ATC solutions and safety-critical software. ITIL 4 certification required. Flexible working hours, tax-free food subsidy.
Requirements
- Degree in IT, Engineering, Business, or comparable experience
- Strong working knowledge of ITIL practices
- ITIL 4 certification (Foundation minimum; Managing Professional / Strategist desirable)
- Proven experience with service governance, stakeholder management, and executive reporting
- Competence in service financial management
- Experience coordinating cross-functional teams and third-party suppliers
- Excellent communication, negotiation, and escalation skills
- Structured and calm under pressure
Tasks
- Ensure agreed service outcomes for ATC solutions
- Act as central interface between customers, internal teams, and partners
- Translate operational needs into measurable service levels
- Drive improvements in availability, performance, and customer satisfaction
- Own end-to-end service delivery for safety-critical software/services
- Ensure customer satisfaction and compliance with contractual requirements
- Define and manage SLAs, OLAs, and UCs
- Lead service reviews, performance reporting, and action tracking
- Manage incident and major incident coordination
- Restore service quickly and ensure clear communications
- Drive post-incident reviews with actionable follow-ups
- Identify root causes and reduce recurring incidents
- Oversee risk and impact assessment for changes
- Authorize, communicate, and implement changes with minimal disruption
- Manage service financials, including budgeting and forecasting
- Maintain CSI backlogs and prioritize improvements
- Track realized benefits of service improvements
- Manage supplier and vendor performance
- Coordinate third parties for integrated service delivery
- Maintain service documentation and compliance evidence
- Support pre-sales and service transitions
- Contribute to service design and quotations
- Facilitate smooth onboarding into operations
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Fluent
- German – Fluent
Tools & Technologies
- ServiceNow
- Jira Service Management
- BMC
Benefits
Flexible Working
- Flexible working hours
Additional Allowances
- Tax-free food subsidy
Public Transport Subsidies
- Public transport subsidy
Sustainability Focus
- Work environment reducing CO2 emissions
- ISO 14001 certified
Parking & Commuter Benefits
- Free parking
Snacks & Drinks
- Free fruit snacks
- Free coffee
Healthcare & Fitness
- Free access to fitness centres
Team Events
- Company events
- Team events
Informal Culture
- Multicultural team
Learning & Development
- Learning and growth opportunities
Diverse Work
- Exciting projects
Other Benefits
- Numerous benefits
- Comprehensive onboarding
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ADB SAFEGATE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ADADB SAFEGATE
Service Delivery Manager(m/w/x)
Graz
from 3,954 / month
Full-timeWith Home OfficeSenior
Nejo AI Summary
Ensuring service outcomes for ATC solutions and safety-critical software. ITIL 4 certification required. Flexible working hours, tax-free food subsidy.
Requirements
- Degree in IT, Engineering, Business, or comparable experience
- Strong working knowledge of ITIL practices
- ITIL 4 certification (Foundation minimum; Managing Professional / Strategist desirable)
- Proven experience with service governance, stakeholder management, and executive reporting
- Competence in service financial management
- Experience coordinating cross-functional teams and third-party suppliers
- Excellent communication, negotiation, and escalation skills
- Structured and calm under pressure
Tasks
- Ensure agreed service outcomes for ATC solutions
- Act as central interface between customers, internal teams, and partners
- Translate operational needs into measurable service levels
- Drive improvements in availability, performance, and customer satisfaction
- Own end-to-end service delivery for safety-critical software/services
- Ensure customer satisfaction and compliance with contractual requirements
- Define and manage SLAs, OLAs, and UCs
- Lead service reviews, performance reporting, and action tracking
- Manage incident and major incident coordination
- Restore service quickly and ensure clear communications
- Drive post-incident reviews with actionable follow-ups
- Identify root causes and reduce recurring incidents
- Oversee risk and impact assessment for changes
- Authorize, communicate, and implement changes with minimal disruption
- Manage service financials, including budgeting and forecasting
- Maintain CSI backlogs and prioritize improvements
- Track realized benefits of service improvements
- Manage supplier and vendor performance
- Coordinate third parties for integrated service delivery
- Maintain service documentation and compliance evidence
- Support pre-sales and service transitions
- Contribute to service design and quotations
- Facilitate smooth onboarding into operations
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Fluent
- German – Fluent
Tools & Technologies
- ServiceNow
- Jira Service Management
- BMC
Benefits
Flexible Working
- Flexible working hours
Additional Allowances
- Tax-free food subsidy
Public Transport Subsidies
- Public transport subsidy
Sustainability Focus
- Work environment reducing CO2 emissions
- ISO 14001 certified
Parking & Commuter Benefits
- Free parking
Snacks & Drinks
- Free fruit snacks
- Free coffee
Healthcare & Fitness
- Free access to fitness centres
Team Events
- Company events
- Team events
Informal Culture
- Multicultural team
Learning & Development
- Learning and growth opportunities
Diverse Work
- Exciting projects
Other Benefits
- Numerous benefits
- Comprehensive onboarding
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ADB SAFEGATE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
ADB SAFEGATE
Industry
Aerospace
Description
Das Unternehmen ist ein weltweit führender Anbieter von integrierten Lösungen für die Erhöhung von Effizienz, Sicherheit und umweltgerechter Nachhaltigkeit im Aviation-Bereich.
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