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Sunday Natural
2mo ago

Senior Retention Manager France(m/w/x)

Berlin
Full-timeWith Home OfficeSenior

Description

As a Senior Retention Manager for France, you will focus on enhancing customer loyalty by implementing tailored retention strategies, analyzing behavior to reduce churn, and driving performance through data-driven insights and localized campaigns.

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Requirements

  • 5+ years of experience in CRM, Retention Marketing, or Customer Lifecycle Management in E-commerce or D2C
  • Understanding of the French market and local consumer psychology
  • Comfort with data analysis and translating numbers into strategies
  • C2 level French and fluent English for internal coordination
  • Experience in the supplement, nutrition, or health & wellness industry
  • Hands-on mentality, highly organized, ownership and responsibility
  • 5-7 years of experience

Work Experience

5 - 7 years

Tasks

  • Identify and implement unique retention initiatives for the French market
  • Manage localized campaigns using the Bloomreach CRM/Marketing Automation platform
  • Facilitate communication between the French country manager and the Central CRM team
  • Analyze customer behavior to identify churn risks and optimize retention pathways
  • Propose and lead A/B tests on French-specific messaging, incentives, and timing
  • Monitor key retention KPIs and translate data into actionable strategies

Languages

FrenchNative

EnglishBusiness Fluent

Benefits

Corporate Discounts

  • Appealing product discounts
  • Discounts on attractive brands

More Vacation Days

  • 28 days paid time off

Healthcare & Fitness

  • Urban Sports Club membership

Company Bike

  • Bike rental subsidy

Flexible Working

  • Hybrid work model

Modern Office

  • Inviting office spaces

Snacks & Drinks

  • Access to organic teas

Team Events

  • Regular office parties
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunday Natural and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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