DKB Code Factory
CX Researcher - Business Customers(m/w/x)
Full-timeOn-siteSenior
Berlin
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Leading end-to-end CX research for innovative finance products, designing CSAT/NPS/CES frameworks. Strong expertise in quantitative and qualitative research methods essential. Direct impact on product strategy for innovative finance products.
Requirements
- Extensive experience in UX/CX Research, User Research, or Customer Insights
- Strong expertise in quantitative and qualitative research methods
- Proficiency with data analysis and experimentation tools
- Familiarity with the full product lifecycle
- Excellent skills in presenting and facilitating workshops
- Ability to align diverse stakeholders in German and English
Tasks
- Lead end-to-end CX research using quantitative and qualitative methods
- Establish new CX measurement areas and quantitative research frameworks
- Design and maintain CX measurement frameworks like CSAT, NPS, and CES
- Develop high-quality survey instruments and sampling strategies
- Conduct advanced quantitative analyses such as driver and trend analysis
- Design and evaluate A/B experiments for products and campaigns
- Apply behavioral science principles to product development
- Ensure triangulation between metrics, behavioral data, and qualitative evidence
- Integrate behavioral, attitudinal, and experiential data into insights
- Translate research findings into actionable recommendations
- Mentor junior researchers and support team capability building
- Collaborate with product management, UX/UI design, marketing, and sales
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKB Code Factory and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Leading end-to-end CX research for innovative finance products, designing CSAT/NPS/CES frameworks. Strong expertise in quantitative and qualitative research methods essential. Direct impact on product strategy for innovative finance products.
Requirements
- Extensive experience in UX/CX Research, User Research, or Customer Insights
- Strong expertise in quantitative and qualitative research methods
- Proficiency with data analysis and experimentation tools
- Familiarity with the full product lifecycle
- Excellent skills in presenting and facilitating workshops
- Ability to align diverse stakeholders in German and English
Tasks
- Lead end-to-end CX research using quantitative and qualitative methods
- Establish new CX measurement areas and quantitative research frameworks
- Design and maintain CX measurement frameworks like CSAT, NPS, and CES
- Develop high-quality survey instruments and sampling strategies
- Conduct advanced quantitative analyses such as driver and trend analysis
- Design and evaluate A/B experiments for products and campaigns
- Apply behavioral science principles to product development
- Ensure triangulation between metrics, behavioral data, and qualitative evidence
- Integrate behavioral, attitudinal, and experiential data into insights
- Translate research findings into actionable recommendations
- Mentor junior researchers and support team capability building
- Collaborate with product management, UX/UI design, marketing, and sales
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKB Code Factory and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
DKB Code Factory
Industry
FinancialServices
Description
The company helps shape innovative finance products through user experience research and product development.
Not a perfect match?
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