Vercel
Solutions Architect(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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VEVercel
Senior Customer Support Engineer(m/w/x)
Berlin
Full-timeRemoteSenior
AI/ML
Nejo AI Summary
Technical troubleshooting of cloud infrastructure and AI-driven web deployments alongside engineering teams. Hands-on experience with v0 and modern web development required. Remote-first setup with global collaboration across product and success teams.
Requirements
- Leadership by example and team mentoring
- Hands-on experience with Vercel and v0
- Modern development experience in AI/web
- Prior technical customer support experience
- Engineering solutions for root cause resolution
- Strong written and verbal communication skills
- Comfort working in fully remote teams
- Passion for delivering excellent customer experience
- Willingness for weekend/holiday on-call rotation
- Frontend development experience (Advantageous)
- Enjoyment of technical writing (Advantageous)
- Experience automating workflows (Advantageous)
Tasks
- Resolve technically complex customer cases
- Troubleshoot issues alongside Engineering teams
- Identify and drive technical fixes and mitigations
- Partner with Product and Solutions teams for guidance
- Collaborate with Customer Success on internal and external guidance
- Develop internal tools and scripts to increase efficiency
- Improve existing internal tools and scripts
- Specialize as a domain owner for v0
- Improve existing documentation and internal processes
- Create new runbooks and guides
- Assist Customer Success Managers with Enterprise requests
- Manage and resolve Enterprise escalations
- Participate in scheduled weekend or holiday on-call rotations
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Vercel
- v0
- LLM
- React
- Next.js
Benefits
Flexible Working
- Remote work possible
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Vercel and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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VEVercel
Senior Customer Support Engineer(m/w/x)
Berlin
Full-timeRemoteSenior
AI/ML
Nejo AI Summary
Technical troubleshooting of cloud infrastructure and AI-driven web deployments alongside engineering teams. Hands-on experience with v0 and modern web development required. Remote-first setup with global collaboration across product and success teams.
Requirements
- Leadership by example and team mentoring
- Hands-on experience with Vercel and v0
- Modern development experience in AI/web
- Prior technical customer support experience
- Engineering solutions for root cause resolution
- Strong written and verbal communication skills
- Comfort working in fully remote teams
- Passion for delivering excellent customer experience
- Willingness for weekend/holiday on-call rotation
- Frontend development experience (Advantageous)
- Enjoyment of technical writing (Advantageous)
- Experience automating workflows (Advantageous)
Tasks
- Resolve technically complex customer cases
- Troubleshoot issues alongside Engineering teams
- Identify and drive technical fixes and mitigations
- Partner with Product and Solutions teams for guidance
- Collaborate with Customer Success on internal and external guidance
- Develop internal tools and scripts to increase efficiency
- Improve existing internal tools and scripts
- Specialize as a domain owner for v0
- Improve existing documentation and internal processes
- Create new runbooks and guides
- Assist Customer Success Managers with Enterprise requests
- Manage and resolve Enterprise escalations
- Participate in scheduled weekend or holiday on-call rotations
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Vercel
- v0
- LLM
- React
- Next.js
Benefits
Flexible Working
- Remote work possible
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Vercel and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Vercel
Industry
IT
Description
Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web.
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