Synthflow
Forward Deployed Engineer(m/w/x)
Full-timeRemoteExperienced
Berlin
New Job?Nejo!
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AIAircall
Forward Deployed Engineer(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Designing and deploying integrations for customer communications platforms, utilizing low/no-code tools and CRM automation. Strong command of APIs, webhooks, and data structures essential. Direct customer engagement for solution architecture and integration deployment.
Requirements
- Fluency in APIs
- Confidence in managing technical projects
- Eagerness to learn and build new models
- 5–8 years in technical consulting, solutions engineering, or integration-focused project management
- Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL)
- Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato)
- Experience with CRM automation (HubSpot, Salesforce)
- Practical understanding of AI workflow configuration
- Proven ability to lead cross-functional projects
- Excellent communication and stakeholder management skills
- Growth mindset
- Experience in telephony, voice, or contact center systems
- Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake)
- Exposure to scripting (JavaScript/Python)
Tasks
- Lead customer discovery and design sessions
- Map business processes and identify automation opportunities
- Define solution architecture
- Design, build, and deploy integrations using low/no-code platforms
- Utilize CRM automation tools with API connectors
- Collaborate with Engineering to validate technical feasibility
- Resolve blockers and share field learnings
- Configure and optimize the AI Agent
- Define intents, prompts, actions, and performance metrics
- Manage complex, cross-functional deployments
- Define timelines and align stakeholders
- Ensure accountability and deliver on time
- Create scalable models and reusable frameworks
- Champion continuous learning and enablement
- Train peers and run internal workshops
- Document best practices to raise technical standards
- Run global outbound campaigns within the customer base
- Generate pipeline and accelerate adoption
- Collaborate with GTM leadership for accountability
- Own regional top-line targets for assigned products
- Define product-specific MRR strategies
- Coordinate cross-functional support
- Shape the AI Voice Agent roadmap with Product and PMM
- Drive internal and external product education
- Maintain awareness of AI and CX industry trends
- Deliver high-quality, scalable AI Agent deployments
- Shorten time-to-first-value for SMB customers
- Create reusable frameworks actively used by peers
- Enhance platform capabilities through collaboration
- Demonstrate leadership in team enablement and upskilling
- Drive improvements in customer metrics and revenue impact
Work Experience
- 5 - 8 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- APIs
- webhooks
- data structures (JSON, REST, GraphQL)
- low-code orchestration tools (Zapier, Make, n8n, Workato)
- CRM automation (HubSpot, Salesforce)
- AI workflow configuration
- BI and analytics tools (Looker, BigQuery, Snowflake)
- scripting (JavaScript/Python)
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aircall and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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AIAircall
Forward Deployed Engineer(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Designing and deploying integrations for customer communications platforms, utilizing low/no-code tools and CRM automation. Strong command of APIs, webhooks, and data structures essential. Direct customer engagement for solution architecture and integration deployment.
Requirements
- Fluency in APIs
- Confidence in managing technical projects
- Eagerness to learn and build new models
- 5–8 years in technical consulting, solutions engineering, or integration-focused project management
- Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL)
- Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato)
- Experience with CRM automation (HubSpot, Salesforce)
- Practical understanding of AI workflow configuration
- Proven ability to lead cross-functional projects
- Excellent communication and stakeholder management skills
- Growth mindset
- Experience in telephony, voice, or contact center systems
- Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake)
- Exposure to scripting (JavaScript/Python)
Tasks
- Lead customer discovery and design sessions
- Map business processes and identify automation opportunities
- Define solution architecture
- Design, build, and deploy integrations using low/no-code platforms
- Utilize CRM automation tools with API connectors
- Collaborate with Engineering to validate technical feasibility
- Resolve blockers and share field learnings
- Configure and optimize the AI Agent
- Define intents, prompts, actions, and performance metrics
- Manage complex, cross-functional deployments
- Define timelines and align stakeholders
- Ensure accountability and deliver on time
- Create scalable models and reusable frameworks
- Champion continuous learning and enablement
- Train peers and run internal workshops
- Document best practices to raise technical standards
- Run global outbound campaigns within the customer base
- Generate pipeline and accelerate adoption
- Collaborate with GTM leadership for accountability
- Own regional top-line targets for assigned products
- Define product-specific MRR strategies
- Coordinate cross-functional support
- Shape the AI Voice Agent roadmap with Product and PMM
- Drive internal and external product education
- Maintain awareness of AI and CX industry trends
- Deliver high-quality, scalable AI Agent deployments
- Shorten time-to-first-value for SMB customers
- Create reusable frameworks actively used by peers
- Enhance platform capabilities through collaboration
- Demonstrate leadership in team enablement and upskilling
- Drive improvements in customer metrics and revenue impact
Work Experience
- 5 - 8 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- APIs
- webhooks
- data structures (JSON, REST, GraphQL)
- low-code orchestration tools (Zapier, Make, n8n, Workato)
- CRM automation (HubSpot, Salesforce)
- AI workflow configuration
- BI and analytics tools (Looker, BigQuery, Snowflake)
- scripting (JavaScript/Python)
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aircall and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Aircall
Industry
IT
Description
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses.
Not a perfect match?
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