TradeLink
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
München, Berlin
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DEdeskbird
Senior Customer Success Manager(m/w/x)
München, Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Driving customer adoption and expansion for a fast-growing SaaS platform. 3+ years B2B CS experience, ideally SaaS, required. Unlimited annual leave, annual company summit.
Requirements
- 3+ years B2B Customer Success experience, ideally SaaS
- Building trusted client relationships and delivering value
- Customer-first mindset, empathy, proactivity, service orientation
- Analytical and solution-driven approach to challenges
- Excellent communication and interpersonal skills
- Native-level German proficiency
- English fluency
Tasks
- Take ownership of key accounts
- Empower customers to champion the product
- Proactively identify expansion opportunities
- Develop strong customer and internal relationships
- Identify and close growth and upsell opportunities
- Manage account renewals and contract negotiations
- Hit net-retention and expansion targets
- Map customer organizations to identify key stakeholders
- Monitor account health metrics
- Implement strategies to prevent churn
- Help customers leverage deskbird solutions
- Lead and manage customer projects
- Plan and execute customer projects
- Provide ongoing customer support
- Organize and facilitate customer meetings
- Conduct project kickoffs and training sessions
- Communicate between internal departments and customers
- Contribute to product improvement
- Customize customer systems to fit needs
- Optimize customer systems for specific requirements
Work Experience
- 2 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Benefits
More Vacation Days
- Unlimited annual leave
Team Events
- Annual company summit
Informal Culture
- Team collaboration opportunities
Other Benefits
- Home office support
Learning & Development
- Annual learning and development budget
Additional Allowances
- Co-working allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of deskbird and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEdeskbird
Senior Customer Success Manager(m/w/x)
München, Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Driving customer adoption and expansion for a fast-growing SaaS platform. 3+ years B2B CS experience, ideally SaaS, required. Unlimited annual leave, annual company summit.
Requirements
- 3+ years B2B Customer Success experience, ideally SaaS
- Building trusted client relationships and delivering value
- Customer-first mindset, empathy, proactivity, service orientation
- Analytical and solution-driven approach to challenges
- Excellent communication and interpersonal skills
- Native-level German proficiency
- English fluency
Tasks
- Take ownership of key accounts
- Empower customers to champion the product
- Proactively identify expansion opportunities
- Develop strong customer and internal relationships
- Identify and close growth and upsell opportunities
- Manage account renewals and contract negotiations
- Hit net-retention and expansion targets
- Map customer organizations to identify key stakeholders
- Monitor account health metrics
- Implement strategies to prevent churn
- Help customers leverage deskbird solutions
- Lead and manage customer projects
- Plan and execute customer projects
- Provide ongoing customer support
- Organize and facilitate customer meetings
- Conduct project kickoffs and training sessions
- Communicate between internal departments and customers
- Contribute to product improvement
- Customize customer systems to fit needs
- Optimize customer systems for specific requirements
Work Experience
- 2 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Benefits
More Vacation Days
- Unlimited annual leave
Team Events
- Annual company summit
Informal Culture
- Team collaboration opportunities
Other Benefits
- Home office support
Learning & Development
- Annual learning and development budget
Additional Allowances
- Co-working allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of deskbird and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
deskbird
Industry
IT
Description
The company empowers organizations to manage hybrid work through people-centric software that optimizes office operations.
Not a perfect match?
- TradeLink
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