Sales Support Specialist CHAT(m/w/x)

Description

In this role, you will support the sales team by managing contracts, analyzing sales data, and ensuring smooth internal processes. Your day-to-day responsibilities will involve coordinating with various teams, preparing customer offers, and driving continuous improvements.

Requirements

• •Commercial education with a business background
• •Minimum of two years’ experience in sales support or commercial role in FMCG
• •Strong analytical skills and excellent numerical understanding
• •Customer-focused, proactive, and committed to effective answers
• •Strong communication skills, flexibility, and organizational talent
• •Excellent MS Office skills, especially Excel; experience with SAP BW, TM1, and Teams
• •Strong English language skills, both written and spoken

Tasks

• •Communicate customer agreement details to Finance and Credit Control
• •Support annual negotiations and contract handling using DocuSign
• •Track budget integration and manage product allocation
• •Update stock and analyze performance per Key Account Manager
• •Prepare sales and promotion analyses and calculate rebates
• •Maintain customer master data and perform database checks
• •Coordinate corrections with internal teams for master data
• •Handle internal requests related to the CHAT sales warehouse
• •Drive process improvements with service hubs and Commercial Finance
• •Prepare and distribute product specification sheets and images
• •Create and share promotions, newsletters, and product change communications
• •Prepare customer offers and adapt content to specific templates
• •Enter contracts into Contract Management and archive relevant files
• •Create invoices and collect supporting documents
• •Follow up on outstanding invoices and trade spend topics
• •Support presentations, reporting, and internal meetings
• •Manage evidence collection from retailer websites
• •Coordinate the creation of marketing visuals and materials
• •Organize samples and perform general administrative tasks
• •Act as Health Ambassador with weekly reporting and KAM call participation

Tools & Technologies

Benefits