Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Full-timeWith HomeofficeNot specified
Berlin
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ZAZalando CuCa Ops Excellence SE & Co. KG
Risk Mitigation Experts(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Investigating sensitive customer cases and fraud using specialized tools for a pan-European fashion e-commerce platform. Two years customer service experience and considered decision-making expected. Employee shares program, 40% Zalando discount, 2 paid volunteering days.
Requirements
- Two years customer service experience
- Understanding of customer care processes
- Interest in data privacy and fraud
- Ability to learn fraud detection tools
- Experience in considered decision-making
- Dedication to maintaining high standards
- Ability to suggest process improvements
- Strong problem-solving skills
- Business proficiency in English
Tasks
- Investigate and resolve sensitive customer cases
- Address potential fraud and privacy concerns
- Make decisions using specialized restricted tools
- Analyze complex situations outside standard processes
- Review Tier 2 support team handlings
- Provide constructive feedback to service providers
- Perform four-eye principle accuracy checks
- Monitor and respond to public social media channels
- Collaborate with the Fraud Advisory Team
- Ensure compliance with GDPR and privacy laws
- Align with Communications on public messaging
- Monitor internal fraud reports and suspicious activity
- Partner with Analytics and Compliance teams
Work Experience
- 2 years
Education
- High school diploma
Languages
- English – Business Fluent
Tools & Technologies
- GDPR
Benefits
Competitive Pay
- Employee shares program
Corporate Discounts
- 40% Zalando discount
- 30% Lounge by Zalando discount
- External partner discounts
Purpose-Driven Work
- 2 paid volunteering days
Flexible Working
- Work from abroad
More Vacation Days
- 27 days of vacation
Family Support
- Family counseling and support
Healthcare & Fitness
- Health and wellbeing options
Mental Health Support
- Mental health support
Learning & Development
- Training platform
Mentorship & Coaching
- Biannual peer-to-peer review
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando CuCa Ops Excellence SE & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ZAZalando CuCa Ops Excellence SE & Co. KG
Risk Mitigation Experts(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Investigating sensitive customer cases and fraud using specialized tools for a pan-European fashion e-commerce platform. Two years customer service experience and considered decision-making expected. Employee shares program, 40% Zalando discount, 2 paid volunteering days.
Requirements
- Two years customer service experience
- Understanding of customer care processes
- Interest in data privacy and fraud
- Ability to learn fraud detection tools
- Experience in considered decision-making
- Dedication to maintaining high standards
- Ability to suggest process improvements
- Strong problem-solving skills
- Business proficiency in English
Tasks
- Investigate and resolve sensitive customer cases
- Address potential fraud and privacy concerns
- Make decisions using specialized restricted tools
- Analyze complex situations outside standard processes
- Review Tier 2 support team handlings
- Provide constructive feedback to service providers
- Perform four-eye principle accuracy checks
- Monitor and respond to public social media channels
- Collaborate with the Fraud Advisory Team
- Ensure compliance with GDPR and privacy laws
- Align with Communications on public messaging
- Monitor internal fraud reports and suspicious activity
- Partner with Analytics and Compliance teams
Work Experience
- 2 years
Education
- High school diploma
Languages
- English – Business Fluent
Tools & Technologies
- GDPR
Benefits
Competitive Pay
- Employee shares program
Corporate Discounts
- 40% Zalando discount
- 30% Lounge by Zalando discount
- External partner discounts
Purpose-Driven Work
- 2 paid volunteering days
Flexible Working
- Work from abroad
More Vacation Days
- 27 days of vacation
Family Support
- Family counseling and support
Healthcare & Fitness
- Health and wellbeing options
Mental Health Support
- Mental health support
Learning & Development
- Training platform
Mentorship & Coaching
- Biannual peer-to-peer review
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando CuCa Ops Excellence SE & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Zalando CuCa Ops Excellence SE & Co. KG
Industry
Retail
Description
The company aims to be the leading pan-European ecosystem for fashion and lifestyle e-commerce, inclusive by design.
Not a perfect match?
- Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Full-timeWith HomeofficeNot specifiedBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert(m/w/x)
Full-timeWith HomeofficeNot specifiedBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Service Optimisation Expert(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - Latvian, Estonian or Lithuanian(m/w/x)
Full-timeWith HomeofficeNot specifiedBerlin - Zalando Payments GmbH
Senior Applied Scientist- Risk Management(m/w/x)
Full-timeWith HomeofficeSeniorBerlin