Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Full-timeWith HomeofficeNot specified
Berlin
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ZAZalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - Latvian, Estonian or Lithuanian(m/w/x)
Berlin
Full-timeWith Home Office
Nejo AI Summary
Managing complex, escalated customer cases at a pan-European fashion e-commerce platform. Proven customer support expertise and meticulous approach required. Employee shares program, 40% off fashion products, 2 paid volunteering days.
Requirements
- Proven customer support expertise
- Meticulous approach and high standards
- Proven adaptability and resilience
- Proactive and innovative mindset
- Excellent interpersonal and stakeholder management skills
- Business proficiency in Latvian/Estonian or Lithuanian and English
Tasks
- Own complex and escalated customer cases
- Review case histories and conduct thorough investigations
- Drive high-quality resolutions beyond standard guidelines
- Perform qualitative assessments of customer interactions
- Provide constructive feedback to service provider specialists
- Support multiple markets in your native and other languages
- Engage with customers through calls and written communication
- De-escalate issues and build strong customer relationships
- Identify areas for improvement in customer service activities
- Suggest innovative solutions for service enhancement
- Manage customer escalations that risk brand reputation
- Collaborate with internal departments and external partners
Education
- Compulsory education
Languages
- Latvian – Business Fluent
- Estonian – Business Fluent
- Lithuanian – Business Fluent
- English – Business Fluent
Benefits
Competitive Pay
- Employee shares program
Corporate Discounts
- 40% off fashion and beauty products
- 30% off Lounge by Zalando
- Discounts from external partners
Purpose-Driven Work
- 2 paid volunteering days
Workation & Sabbatical
- Work from abroad for up to 30 days
More Vacation Days
- 27 days of vacation
Family Support
- Family services including counseling
Healthcare & Fitness
- Health and wellbeing options
Mental Health Support
- Mental health support and coaching
Learning & Development
- Training platform and peer-to-peer review
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando CuCa Ops Excellence SE & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ZAZalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - Latvian, Estonian or Lithuanian(m/w/x)
Berlin
Full-timeWith Home Office
Nejo AI Summary
Managing complex, escalated customer cases at a pan-European fashion e-commerce platform. Proven customer support expertise and meticulous approach required. Employee shares program, 40% off fashion products, 2 paid volunteering days.
Requirements
- Proven customer support expertise
- Meticulous approach and high standards
- Proven adaptability and resilience
- Proactive and innovative mindset
- Excellent interpersonal and stakeholder management skills
- Business proficiency in Latvian/Estonian or Lithuanian and English
Tasks
- Own complex and escalated customer cases
- Review case histories and conduct thorough investigations
- Drive high-quality resolutions beyond standard guidelines
- Perform qualitative assessments of customer interactions
- Provide constructive feedback to service provider specialists
- Support multiple markets in your native and other languages
- Engage with customers through calls and written communication
- De-escalate issues and build strong customer relationships
- Identify areas for improvement in customer service activities
- Suggest innovative solutions for service enhancement
- Manage customer escalations that risk brand reputation
- Collaborate with internal departments and external partners
Education
- Compulsory education
Languages
- Latvian – Business Fluent
- Estonian – Business Fluent
- Lithuanian – Business Fluent
- English – Business Fluent
Benefits
Competitive Pay
- Employee shares program
Corporate Discounts
- 40% off fashion and beauty products
- 30% off Lounge by Zalando
- Discounts from external partners
Purpose-Driven Work
- 2 paid volunteering days
Workation & Sabbatical
- Work from abroad for up to 30 days
More Vacation Days
- 27 days of vacation
Family Support
- Family services including counseling
Healthcare & Fitness
- Health and wellbeing options
Mental Health Support
- Mental health support and coaching
Learning & Development
- Training platform and peer-to-peer review
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando CuCa Ops Excellence SE & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Zalando CuCa Ops Excellence SE & Co. KG
Industry
Retail
Description
The company aims to be the leading pan-European ecosystem for fashion and lifestyle e-commerce, inclusive by design.
Not a perfect match?
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Risk Mitigation Experts(m/w/x)
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