ZEISS Extended Reality (XRX)
End-to-End Project Manager(m/w/x)
Full-timeOn-siteExperienced
Aalen
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ZEZEISS Extended Reality (XRX)
Project Manager – Customer Care & Aftersales(m/w/x)
Aalen
Full-timeOn-siteExperienced
Nejo AI Summary
Optimizing end-to-end after-sales and warranty processes for cutting-edge XR optical systems. Strong expertise in aftersales and customer care processes required. 4 weeks vacation, company car for private use.
Requirements
- Bachelor's or Master's degree in Business, Economics, Engineering, Operations, Optical Science, or related field
- Experience in project management, aftersales, customer care, operations, or consulting in hardware-focused industries; optometry background is a plus
- Strong expertise in aftersales and customer care processes (warranty, returns, repair flows, service logistics, escalation management)
- Proven skills in operational excellence, process design, and strategic thinking for scalable, customer-centric service models
- Practical experience with Jira or similar tools for system and requirements management, including backlog coordination
- Demonstrated ability to define and monitor KPIs, analyze operational performance, and implement sustainable improvements
- Excellent cross-functional project leadership and stakeholder management skills in international, fast-paced environments
- Customer-centric mindset with high ownership, execution drive, continuous improvement orientation, and strong English communication abilities (German or other languages a plus)
Tasks
- Design and optimize end-to-end after-sales and warranty processes
- Ensure scalability, efficiency, and premium customer experience
- Define business requirements for system enablement
- Collaborate with IT and local/regional cross-functional teams
- Execute and roll out after-sales strategy across markets
- Work with offline service partners
- Establish KPI-based performance management
- Implement continuous improvement measures
- Lead cross-functional initiatives across customer care, logistics, IT, quality, and regional teams
- Derive actionable insights from operational data
- Enhance service excellence using customer feedback
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Basic
Tools & Technologies
- Jira
Benefits
Competitive Pay
- Competitive compensation packages
Learning & Development
- Ample opportunities for professional development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ZEISS Extended Reality (XRX) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ZEZEISS Extended Reality (XRX)
Project Manager – Customer Care & Aftersales(m/w/x)
Aalen
Full-timeOn-siteExperienced
Nejo AI Summary
Optimizing end-to-end after-sales and warranty processes for cutting-edge XR optical systems. Strong expertise in aftersales and customer care processes required. 4 weeks vacation, company car for private use.
Requirements
- Bachelor's or Master's degree in Business, Economics, Engineering, Operations, Optical Science, or related field
- Experience in project management, aftersales, customer care, operations, or consulting in hardware-focused industries; optometry background is a plus
- Strong expertise in aftersales and customer care processes (warranty, returns, repair flows, service logistics, escalation management)
- Proven skills in operational excellence, process design, and strategic thinking for scalable, customer-centric service models
- Practical experience with Jira or similar tools for system and requirements management, including backlog coordination
- Demonstrated ability to define and monitor KPIs, analyze operational performance, and implement sustainable improvements
- Excellent cross-functional project leadership and stakeholder management skills in international, fast-paced environments
- Customer-centric mindset with high ownership, execution drive, continuous improvement orientation, and strong English communication abilities (German or other languages a plus)
Tasks
- Design and optimize end-to-end after-sales and warranty processes
- Ensure scalability, efficiency, and premium customer experience
- Define business requirements for system enablement
- Collaborate with IT and local/regional cross-functional teams
- Execute and roll out after-sales strategy across markets
- Work with offline service partners
- Establish KPI-based performance management
- Implement continuous improvement measures
- Lead cross-functional initiatives across customer care, logistics, IT, quality, and regional teams
- Derive actionable insights from operational data
- Enhance service excellence using customer feedback
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Basic
Tools & Technologies
- Jira
Benefits
Competitive Pay
- Competitive compensation packages
Learning & Development
- Ample opportunities for professional development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ZEISS Extended Reality (XRX) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
ZEISS Extended Reality (XRX)
Industry
IT
Description
ZEISS Extended Reality (XRX) delivers cutting-edge XR vision correction and optical systems, aiming to be the preferred partner in the XR market.
Not a perfect match?
- ZEISS Extended Reality (XRX)
End-to-End Project Manager(m/w/x)
Full-timeOn-siteExperiencedAalen - ZEISS Extended Reality (XRX)
Project Manager XRX Custom Solutions(m/w/x)
Full-timeOn-siteExperiencedAalen - Carl Zeiss Vision International GmbH
Senior Project Manager – Retail Strategy & Experience(m/w/x)
Full-timeOn-siteSeniorAalen - ZEISS Extended Reality (XRX)
IT Project Manager(m/w/x)
Full-timeOn-siteExperiencedAalen - ZEISS Extended Reality (XRX)
Senior Project Manager Retail Operations(m/w/x)
Full-timeOn-siteSeniorAalen