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Payment & Risk Operations Associate(m/w/x)
Evaluating suspicious transaction patterns on a European investment platform, communicating with customers via email/chat. Relevant fraud prevention experience and fixed schedule availability required. 25 days vacation.
Requirements
- Passionate about fraud prevention
- Practical, outcome-focused approach
- Relevant experience in fraud prevention
- Thrive in an ever-changing environment
- Willing to work fixed schedule
- Ability to conduct blockchain investigations is a plus
Tasks
- Evaluate suspicious patterns in transactions.
- Identify necessary additional checks and follow up.
- Provide input to improve operational systems.
- Support internal teams with escalations and SLAs.
- Communicate with customers via email and chat.
- Assist senior members with fraud trend information.
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
Benefits
Flexible Working
- Hybrid-working model with 25 days
Competitive Pay
- Competitive total compensation package
Other Benefits
- Market-leading benefits programs
Team Events
- Company-wide and team events
Startup Environment
- Bitpanda swag
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Payment & Risk Operations Associate(m/w/x)
Evaluating suspicious transaction patterns on a European investment platform, communicating with customers via email/chat. Relevant fraud prevention experience and fixed schedule availability required. 25 days vacation.
Requirements
- Passionate about fraud prevention
- Practical, outcome-focused approach
- Relevant experience in fraud prevention
- Thrive in an ever-changing environment
- Willing to work fixed schedule
- Ability to conduct blockchain investigations is a plus
Tasks
- Evaluate suspicious patterns in transactions.
- Identify necessary additional checks and follow up.
- Provide input to improve operational systems.
- Support internal teams with escalations and SLAs.
- Communicate with customers via email and chat.
- Assist senior members with fraud trend information.
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
Benefits
Flexible Working
- Hybrid-working model with 25 days
Competitive Pay
- Competitive total compensation package
Other Benefits
- Market-leading benefits programs
Team Events
- Company-wide and team events
Startup Environment
- Bitpanda swag
About the Company
Bitpanda
Industry
FinancialServices
Description
Bitpanda is a leading European investment platform founded in 2014, offering a user-friendly platform for trading cryptocurrencies, stocks, precious metals, and commodities. The company is committed to empowering users to build their financial freedom and is known for its innovative and secure approach.
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