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EV
Everience
26d ago

Onsite Technician – 1st / 2nd Level Support(m/w/x)

Fernitz-Mellach
Full-timeFreelanceOn-siteExperienced
AI/ML

Description

In this role, you will be the go-to person for end-user support, tackling everything from troubleshooting hardware and software issues to installing and relocating IT equipment. Your day will involve ensuring users have the tools they need to succeed while keeping them informed throughout the process.

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Requirements

  • •Minimum 3 years of onsite support experience
  • •Excellent customer service and communication skills
  • •Ability to work independently and take initiative
  • •Organized, professional, and hands-on approach
  • •Fluency in English and German
  • •JAMF experience (strong asset)

Work Experience

3 years

Tasks

  • •Support end-users on workstations
  • •Assist end-users with mobile devices
  • •Install and replace IT equipment
  • •Relocate and remove IT equipment
  • •Troubleshoot hardware incidents
  • •Resolve software incidents
  • •Provide support for monitors, printers, scanners, and docking stations
  • •Receive and inventory IT equipment
  • •Prepare and install IT equipment
  • •Provide clear feedback to users
  • •Ensure timely ticket updates

Tools & Technologies

Windows environmentOffice 365AzureEntra IDApple environmentMaciPhoneiPadiTunesJAMFTicketing toolsITIL

Languages

English – Business Fluent

German – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Everience and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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