D-ploy
IT/OT Support Specialist - Field Service(m/w/x)
Full-timeOn-siteSenior
Kundl
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Onsite IT support for EMEA region, troubleshooting incidents via ServiceNow. Fluent English and German required. Company-sponsored events, international working environment.
Requirements
- Fluent English and German (written and spoken)
- Minimum 2+ years IT support/onsite support experience
- Strong Windows troubleshooting skills
- Proficiency with standard IT tools
- Ticketing system experience (e.g., ServiceNow)
- Excellent communication skills
- Customer-oriented mindset
- Independent work in onsite client environment
- Well-organized
- Reliability
- Detail-oriented
- Experience in regulated environments (e.g., GxP) is a plus
- Ability to provide clean criminal record extract
Tasks
- Provide first and second level IT support
- Act as primary onsite point of contact for IT issues
- Troubleshoot incidents and service requests via ServiceNow
- Deliver prompt and professional user support
- Document activities and resolutions in ticketing system
- Support IT onboarding for new employees
- Maintain and contribute to knowledge base
- Support continuous service improvement initiatives
Work Experience
- 2 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- German – Fluent
Tools & Technologies
- Windows
- ServiceNow
Benefits
Diverse Work
- Broad range of tasks and responsibilities
Informal Culture
- Friendly and international working environment
Learning & Development
- Professional development opportunities
Bonuses & Incentives
- Referral program
Team Events
- Company-sponsored events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of D-ploy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Onsite IT support for EMEA region, troubleshooting incidents via ServiceNow. Fluent English and German required. Company-sponsored events, international working environment.
Requirements
- Fluent English and German (written and spoken)
- Minimum 2+ years IT support/onsite support experience
- Strong Windows troubleshooting skills
- Proficiency with standard IT tools
- Ticketing system experience (e.g., ServiceNow)
- Excellent communication skills
- Customer-oriented mindset
- Independent work in onsite client environment
- Well-organized
- Reliability
- Detail-oriented
- Experience in regulated environments (e.g., GxP) is a plus
- Ability to provide clean criminal record extract
Tasks
- Provide first and second level IT support
- Act as primary onsite point of contact for IT issues
- Troubleshoot incidents and service requests via ServiceNow
- Deliver prompt and professional user support
- Document activities and resolutions in ticketing system
- Support IT onboarding for new employees
- Maintain and contribute to knowledge base
- Support continuous service improvement initiatives
Work Experience
- 2 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- German – Fluent
Tools & Technologies
- Windows
- ServiceNow
Benefits
Diverse Work
- Broad range of tasks and responsibilities
Informal Culture
- Friendly and international working environment
Learning & Development
- Professional development opportunities
Bonuses & Incentives
- Referral program
Team Events
- Company-sponsored events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of D-ploy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
D-ploy
Industry
IT
Description
D-ploy ist ein IT- und Engineering Solutions Unternehmen, das innovative IT-Services und -Lösungen für führende Industrieunternehmen liefert.
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