Description

In this role, you will serve as the primary technical support for options trading systems, ensuring smooth operations. Your responsibilities will include troubleshooting issues, maintaining system performance, and training client staff, while also building strong relationships with key stakeholders.

Requirements

• •Bachelor's degree in computer science, information technology, or related field
• •Strong knowledge of 365, Azure, Endpoint Management, Device Deployment, AV troubleshooting
• •1-2 years of experience in a similar role within financial services
• •Problem-solving skills and ability to analyse complex technical issues
• •Excellent verbal and written communication skills
• •Client focus and ability to understand client requirements
• •Adaptability and flexibility in a fast-paced environment
• •Strong research, writing, and communication skills
• •Exceptional organisational skills and strong attention to detail
• •Desire to travel and see the world
• •Ability to work independently and manage projects
• •Passion for innovation and financial technology sector
• •Project management skills and ability to manage workload

Tasks

• •Provide on-site technical support for options trading technology systems
• •Monitor the health and performance of internal systems
• •Conduct regular maintenance activities, including software updates
• •Diagnose and resolve technical issues
• •Escalate complex problems to internal teams
• •Respond to incidents and service requests from clients
• •Document incidents and their resolutions accurately
• •Build and maintain relationships with key client stakeholders
• •Collaborate with the development team on system enhancements
• •Participate in testing and validation of system upgrades
• •Conduct training sessions for the client's technical staff
• •Share technical knowledge and best practices with teams

Tools & Technologies

Benefits