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Vitol
2d ago

Application Support Engineer(m/w/x)

Genf
Full-timeOn-siteExperienced

Description

You will ensure the reliability of mission-critical data platforms by providing expert L1 and L2 support, collaborating with global teams to resolve incidents and optimize the trading environment.

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Requirements

  • •Degree in Computer Science, Engineering, or equivalent experience
  • •3+ years of application support experience
  • •Understanding of L1/L2 support and incident management
  • •Experience supporting data platform applications
  • •Proficiency with SQL for troubleshooting
  • •Familiarity with Linux/Unix and Windows OS
  • •Experience with monitoring tools like Datadog
  • •Strong analytical and problem-solving skills
  • •Excellent written and verbal communication skills
  • •Customer-focused mindset
  • •Ability to work in distributed teams
  • •Experience in energy trading or trading platforms
  • •Familiarity with scripting languages for automation
  • •Exposure to cloud platforms and data services
  • •Experience with ticketing systems

Education

Bachelor's degree

Work Experience

3 years

Tasks

  • •Provide L1 and L2 support for data platform applications
  • •Triage, troubleshoot, and resolve application incidents
  • •Monitor application health, performance, and data flows
  • •Resolve user queries and service requests promptly
  • •Escalate complex issues to L3 support or developers
  • •Document and communicate technical issues clearly
  • •Manage user access and data catalog administration
  • •Monitor batch jobs and perform data integrity checks
  • •Guide business users on application functionality and best practices
  • •Maintain support documentation, knowledge bases, and runbooks
  • •Perform root cause analysis for recurring issues
  • •Support incident and change management processes
  • •Participate in on-call rotations and after-hours support

Tools & Technologies

SQLLinuxUnixWindowsDatadogSplunkGrafanaAppDynamicsPythonShellPowerShellAWSAzureServiceNowJira Service Desk

Languages

English – Business Fluent

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