Futrue
Manager Customer Care & Service Healthcare (B2B)(m/w/x)
Full-timeOn-siteExperienced
Gräfelfing
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SNSnke
Manager Customer Support & Service Excellence(m/w/x)
München
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Establishing and scaling service excellence for healthtech platforms powered by AI/big data, collaborating with Product, Dev, IT. Several years technical/IT support experience, first leadership responsibilities preferred. 30 vacation days, paid days off Dec 24th/31st, bike leasing.
Requirements
- Background in technology or business (studies or vocational training)
- Several years of experience in technical or IT support, ideally with first leadership responsibilities
- Strong digital mindset and excitement for building systems from scratch
- Clear communication, solution-oriented approach, and passion for service
- Fluent German, confident English
Tasks
- Establish the service and support function
- Scale the service and support function
- Design processes for quick support resolution
- Design workflows for competent support resolution
- Collaborate with Product, Development, and IT teams
- Collaborate with external partners
- Deliver sustainable customer solutions
- Utilize KPIs and customer feedback
- Use monitoring tools
- Continuously improve service standards
- Implement modern support platforms
- Implement ticketing systems
- Implement self-service solutions
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Flexible working hours
- Hybrid work model
More Vacation Days
- 30 vacation days
- Paid days off on Dec 24th and 31st
Company Bike
- Bike leasing
Parking & Commuter Benefits
- Parking garage
- Secure underground bike storage
Free or Subsidized Food
- Subsidized company restaurant
Snacks & Drinks
- In-house café
Healthcare & Fitness
- Urban Sports Club membership
Team Events
- Regular company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Snke and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SNSnke
Manager Customer Support & Service Excellence(m/w/x)
München
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Establishing and scaling service excellence for healthtech platforms powered by AI/big data, collaborating with Product, Dev, IT. Several years technical/IT support experience, first leadership responsibilities preferred. 30 vacation days, paid days off Dec 24th/31st, bike leasing.
Requirements
- Background in technology or business (studies or vocational training)
- Several years of experience in technical or IT support, ideally with first leadership responsibilities
- Strong digital mindset and excitement for building systems from scratch
- Clear communication, solution-oriented approach, and passion for service
- Fluent German, confident English
Tasks
- Establish the service and support function
- Scale the service and support function
- Design processes for quick support resolution
- Design workflows for competent support resolution
- Collaborate with Product, Development, and IT teams
- Collaborate with external partners
- Deliver sustainable customer solutions
- Utilize KPIs and customer feedback
- Use monitoring tools
- Continuously improve service standards
- Implement modern support platforms
- Implement ticketing systems
- Implement self-service solutions
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Flexible working hours
- Hybrid work model
More Vacation Days
- 30 vacation days
- Paid days off on Dec 24th and 31st
Company Bike
- Bike leasing
Parking & Commuter Benefits
- Parking garage
- Secure underground bike storage
Free or Subsidized Food
- Subsidized company restaurant
Snacks & Drinks
- In-house café
Healthcare & Fitness
- Urban Sports Club membership
Team Events
- Regular company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Snke and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Snke
Industry
Healthcare
Description
The company is transforming healthtech with scalable, data-driven innovation powered by AI and big data analytics.
Not a perfect match?
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