Description

As an ITSM Specialist, you will focus on enhancing the stability and performance of the ticketing platform. Your daily responsibilities will include configuring core functionalities, integrating new modules, and collaborating with teams to streamline service management processes.

Requirements

• •Bachelor’s degree in Computer Science, Information Systems, or related field
• •Minimum of 4 years of experience in tool administration and development
• •Familiarity with ITIL processes and their implementation
• •Good spoken and written language skills in English and German
• •Intercultural competences due to international cooperation
• •Good communication, problem-solving, and interpersonal skills
• •Documentation skills – able to summarize and document processes and validation results
• •Ability to understand end-user needs and translate them into tool configurations and process improvements

Tasks

• •Administer and configure core ticketing tool functionalities
• •Develop and maintain workflows, business rules, UI policies, and script includes
• •Ensure stability and performance of the ServiceNow platform through proactive monitoring
• •Implement health check dashboards and resolve issues
• •Evaluate, test, and integrate new ServiceNow modules and features
• •Provide recommendations based on industry best practices
• •Collaborate with cross-functional teams to implement new features
• •Improve existing processes
• •Troubleshoot and resolve technical issues within the ServiceNow environment
• •Document configurations, processes, and changes for internal knowledge sharing

Benefits