mySugr GmbH
IT Workplace Experience Specialist(m/w/x)
Full-timeWith HomeofficeExperienced
from 2,968 / month
Wien
New Job?Nejo!
The AI Job Search Engine
RO
Roche Diagnostics GmbHIT Workplace Experience Specialist(m/w/x)
Wien
from 2,968 / month
Full-timeWith Home Office
Description
In this role, you will enhance the digital workplace experience for employees in Vienna, driving productivity through consultancy and proactive support. Your daily responsibilities will include managing IT services, overseeing incident resolution, and ensuring that quality standards are met.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Risk management leading to opportunities
- •Lean-Agile & Enterprise mindset
- •Intellectual curiosity and integrity
- •Understanding of Roche-supported operating systems
- •Experience with ticketing systems and troubleshooting
- •Excellent knowledge of ITIL processes
- •Solid written and oral communication skills
- •Frequent travel between affiliates
- •Understanding of MacOS technical support
Education
Vocational certification
OR
Bachelor's degree
OR
Master's degree
Tasks
- •Act as a digital enabler for business colleagues
- •Own the digital employee experience for all sites in Vienna
- •Drive employee productivity through consultancy and site proximity
- •Leverage data for proactive support
- •Manage the Incident/Request management processes to meet SLAs
- •Drive continuous improvement through trend analysis
- •Oversee IT hardware lifecycle management and deskside support
- •Procure and handle contracts for IT services
- •Provide support for onsite services like events and meetings
- •Promote best practices for user experience
- •Enable standard workplace infrastructure and global/local projects
- •Address and follow through on process-improvement ideas
- •Support the budgeting process for the site
- •Assist with local audit, inspection, and certification requirements
- •Support Business Continuity and IT Disaster Recovery planning
- •Partner with internal and external service providers
- •Ensure local services meet quality standards and SLAs
- •Monitor and report on local service performance
- •Conduct regular service reviews with stakeholders
- •Oversee local incident and request management processes
- •Manage the relationship with the Managed Service Provider
- •Serve as the primary contact for escalating service issues
- •Communicate site-specific needs and performance data to management
Tools & Technologies
Google Suite of ApplicationsMacOS
Languages
English – Business Fluent
Benefits
Flexible Working
- •Flexible working hours
- •Home office policy
Modern Equipment
- •Apple hardware
Healthcare & Fitness
- •Fitness
Public Transport Subsidies
- •Public transport
Free or Subsidized Food
- •Lunch benefit
Learning & Development
- •Language classes
- •Professional training budget
Career Advancement
- •Chance to join global conferences
Modern Office
- •Amazing office
Other Benefits
- •Rooftop terrace
Snacks & Drinks
- •Fully stocked kitchen
- •Barista coffee machines
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche Diagnostics GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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RO
Roche Diagnostics GmbHIT Workplace Experience Specialist(m/w/x)
Wien
from 2,968 / month
Full-timeWith Home Office
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will enhance the digital workplace experience for employees in Vienna, driving productivity through consultancy and proactive support. Your daily responsibilities will include managing IT services, overseeing incident resolution, and ensuring that quality standards are met.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Risk management leading to opportunities
- •Lean-Agile & Enterprise mindset
- •Intellectual curiosity and integrity
- •Understanding of Roche-supported operating systems
- •Experience with ticketing systems and troubleshooting
- •Excellent knowledge of ITIL processes
- •Solid written and oral communication skills
- •Frequent travel between affiliates
- •Understanding of MacOS technical support
Education
Vocational certification
OR
Bachelor's degree
OR
Master's degree
Tasks
- •Act as a digital enabler for business colleagues
- •Own the digital employee experience for all sites in Vienna
- •Drive employee productivity through consultancy and site proximity
- •Leverage data for proactive support
- •Manage the Incident/Request management processes to meet SLAs
- •Drive continuous improvement through trend analysis
- •Oversee IT hardware lifecycle management and deskside support
- •Procure and handle contracts for IT services
- •Provide support for onsite services like events and meetings
- •Promote best practices for user experience
- •Enable standard workplace infrastructure and global/local projects
- •Address and follow through on process-improvement ideas
- •Support the budgeting process for the site
- •Assist with local audit, inspection, and certification requirements
- •Support Business Continuity and IT Disaster Recovery planning
- •Partner with internal and external service providers
- •Ensure local services meet quality standards and SLAs
- •Monitor and report on local service performance
- •Conduct regular service reviews with stakeholders
- •Oversee local incident and request management processes
- •Manage the relationship with the Managed Service Provider
- •Serve as the primary contact for escalating service issues
- •Communicate site-specific needs and performance data to management
Tools & Technologies
Google Suite of ApplicationsMacOS
Languages
English – Business Fluent
Benefits
Flexible Working
- •Flexible working hours
- •Home office policy
Modern Equipment
- •Apple hardware
Healthcare & Fitness
- •Fitness
Public Transport Subsidies
- •Public transport
Free or Subsidized Food
- •Lunch benefit
Learning & Development
- •Language classes
- •Professional training budget
Career Advancement
- •Chance to join global conferences
Modern Office
- •Amazing office
Other Benefits
- •Rooftop terrace
Snacks & Drinks
- •Fully stocked kitchen
- •Barista coffee machines
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche Diagnostics GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Roche Diagnostics GmbH
Industry
Healthcare
Description
Das Unternehmen setzt sich dafür ein, Krankheiten zu verhindern, zu stoppen und zu heilen, und gewährleistet den Zugang zur Gesundheitsversorgung.
Not a perfect match?
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