NTT DATA
IT Support Analyst(m/w/x)
Full-timeOn-siteExperienced
München
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On-site and remote IT support for a global media and agency network, managing deskside operations and meeting room AV. 3-5 years IT help desk experience and cross-platform Windows/Mac knowledge required. Mixed on-site and remote support.
Requirements
- 3–5 years IT help desk experience
- Cross-platform Windows and Mac experience
- Excellent problem-solving skills
- Can-do attitude
- Empathy and effective communication skills
- Relationship building based on trust
- Excellent written and verbal communication
- Effective time management and prioritization
- Professional demeanor under stress
- Willingness to travel for onsite support
Tasks
- Deliver on-site support to employees and clients
- Provide remote support to regional agencies
- Maintain deskside operations and meeting room AV
- Build strong relationships with business users
- Empower users to maximize technology tools
- Log all engagements into a ticketing system
- Manage employee onboarding and offboarding
- Administer user accounts and IT assets
- Resolve level 1 and 2 technical incidents
- Monitor third-party security during service engagements
- Escalate complex issues to infrastructure teams
- Coordinate simple user and office relocations
- Document procedures for the knowledge base
- Deploy hardware and software to end users
- Manage break-fix and warranty replacements
- Oversee IT procurement and lifecycle management
- Implement global IT standards locally
- Troubleshoot devices and manage cabling
- Test infrastructure before and after deployments
- Facilitate network and server hardware refreshes
- Review local software licensing demand
- Provide out-of-hours support when necessary
Work Experience
- 3 - 5 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Windows
- Mac
- AV technology
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of WPP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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On-site and remote IT support for a global media and agency network, managing deskside operations and meeting room AV. 3-5 years IT help desk experience and cross-platform Windows/Mac knowledge required. Mixed on-site and remote support.
Requirements
- 3–5 years IT help desk experience
- Cross-platform Windows and Mac experience
- Excellent problem-solving skills
- Can-do attitude
- Empathy and effective communication skills
- Relationship building based on trust
- Excellent written and verbal communication
- Effective time management and prioritization
- Professional demeanor under stress
- Willingness to travel for onsite support
Tasks
- Deliver on-site support to employees and clients
- Provide remote support to regional agencies
- Maintain deskside operations and meeting room AV
- Build strong relationships with business users
- Empower users to maximize technology tools
- Log all engagements into a ticketing system
- Manage employee onboarding and offboarding
- Administer user accounts and IT assets
- Resolve level 1 and 2 technical incidents
- Monitor third-party security during service engagements
- Escalate complex issues to infrastructure teams
- Coordinate simple user and office relocations
- Document procedures for the knowledge base
- Deploy hardware and software to end users
- Manage break-fix and warranty replacements
- Oversee IT procurement and lifecycle management
- Implement global IT standards locally
- Troubleshoot devices and manage cabling
- Test infrastructure before and after deployments
- Facilitate network and server hardware refreshes
- Review local software licensing demand
- Provide out-of-hours support when necessary
Work Experience
- 3 - 5 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Windows
- Mac
- AV technology
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of WPP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
WPP
Industry
Marketing
Description
WPP ist ein weltweit führendes Medienunternehmen und das führende globale Agenturnetzwerk in allen Kommunikations-Erfahrungs-, Handels- und Technologie-bereichen.
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