DATAGROUP Berlin GmbH (i.Gr.)
IT Onsite Support(m/w/x)
Full-timeOn-siteExperienced
Berlin
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DXDXC Technology
Onsite IT Support Technician(m/w/x)
Berlin, Hamburg, München, Dresden, Potsdam, Ratingen, Böblingen, St. Ingbert, Gerlingen, Walldorf
Full-timeOn-siteExperienced
Nejo AI Summary
Onsite troubleshooting of software and hardware issues at client locations for a global IT consulting firm. Two years of relevant experience and German/English fluency required. Flexible working time models.
Requirements
- Two or more years of relevant experience
- Fluency in German and English
- ServiceNow ticket handling
- Software deployment and issue assistance (Standard & Non-Standard)
- Support for Microsoft Windows, Apple OS, Microsoft Office 365
- End-user IT device and software how-to assistance
- Standard and non-standard HW device support (peripherals)
- Basic HW support (Desktop & Laptop: RAM, Keyboard, SSD)
- Smart Hands experience (MFP, Printers, Scanners, Servers, Storage)
- Support for meeting room equipment, network cabling, Wi-Fi, routers, hubs, switches
- Document management (Asset, Knowledge, Site Operations Manual)
- IT stock management (incoming & outgoing goods)
- End-user training and education
- Willingness to work onsite at client locations
- Strong commitment to quality service and good interpersonal skills
Tasks
- Ensure efficient operation of IT systems.
- Provide maintenance for IT systems.
- Inspect and prioritize systems for high standards.
- Provide effective solutions for software and hardware issues.
- Respond to user inquiries.
- Guide users with simple how-to instructions.
- Document technical issues and solutions in the Knowledge Management System.
- Update knowledge articles with relevant information.
- Provide training and education to end users.
- Handle ServiceNow tickets.
- Assist with software deployment.
- Assist with standard software issues.
- Assist with non-standard software issues.
- Support Microsoft Windows operating systems.
- Support Apple operating systems.
- Support Microsoft Office 365 suite.
- Provide how-to assistance for end-user IT devices.
- Provide how-to assistance for end-user software.
- Provide how-to assistance for standard hardware.
- Provide how-to assistance for non-standard hardware.
- Provide basic hardware support for desktops and laptops.
- Perform RAM upgrades.
- Perform keyboard exchanges.
- Perform SSD/HD replacements.
- Provide 'Smart Hands' support for various teams.
- Support MFPs, standalone, and networked printers.
- Support scanners.
- Perform toner replacements for printers.
- Support servers and storage.
- Provide support for meeting room audio equipment.
- Provide support for meeting room video equipment.
- Support network cabling and port patching.
- Support Wi-Fi networks.
- Replace routers, hubs, and switches.
- Manage asset documentation.
- Maintain Knowledge Management documentation.
- Manage Site Operations Manuals.
- Manage incoming IT goods.
- Manage outgoing IT goods.
Work Experience
- 2 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ServiceNow
- Microsoft Windows
- Apple OS
- Microsoft Office 365
- RAM
- SSD
- MFP
- Wi-Fi
- Routers
- Hubs
- Switches
Benefits
Flexible Working
- Flexible working time models
Competitive Pay
- Attractive salary package
Mentorship & Coaching
- Training and mentoring
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DXC Technology and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DXDXC Technology
Onsite IT Support Technician(m/w/x)
Berlin, Hamburg, München, Dresden, Potsdam, Ratingen, Böblingen, St. Ingbert, Gerlingen, Walldorf
Full-timeOn-siteExperienced
Nejo AI Summary
Onsite troubleshooting of software and hardware issues at client locations for a global IT consulting firm. Two years of relevant experience and German/English fluency required. Flexible working time models.
Requirements
- Two or more years of relevant experience
- Fluency in German and English
- ServiceNow ticket handling
- Software deployment and issue assistance (Standard & Non-Standard)
- Support for Microsoft Windows, Apple OS, Microsoft Office 365
- End-user IT device and software how-to assistance
- Standard and non-standard HW device support (peripherals)
- Basic HW support (Desktop & Laptop: RAM, Keyboard, SSD)
- Smart Hands experience (MFP, Printers, Scanners, Servers, Storage)
- Support for meeting room equipment, network cabling, Wi-Fi, routers, hubs, switches
- Document management (Asset, Knowledge, Site Operations Manual)
- IT stock management (incoming & outgoing goods)
- End-user training and education
- Willingness to work onsite at client locations
- Strong commitment to quality service and good interpersonal skills
Tasks
- Ensure efficient operation of IT systems.
- Provide maintenance for IT systems.
- Inspect and prioritize systems for high standards.
- Provide effective solutions for software and hardware issues.
- Respond to user inquiries.
- Guide users with simple how-to instructions.
- Document technical issues and solutions in the Knowledge Management System.
- Update knowledge articles with relevant information.
- Provide training and education to end users.
- Handle ServiceNow tickets.
- Assist with software deployment.
- Assist with standard software issues.
- Assist with non-standard software issues.
- Support Microsoft Windows operating systems.
- Support Apple operating systems.
- Support Microsoft Office 365 suite.
- Provide how-to assistance for end-user IT devices.
- Provide how-to assistance for end-user software.
- Provide how-to assistance for standard hardware.
- Provide how-to assistance for non-standard hardware.
- Provide basic hardware support for desktops and laptops.
- Perform RAM upgrades.
- Perform keyboard exchanges.
- Perform SSD/HD replacements.
- Provide 'Smart Hands' support for various teams.
- Support MFPs, standalone, and networked printers.
- Support scanners.
- Perform toner replacements for printers.
- Support servers and storage.
- Provide support for meeting room audio equipment.
- Provide support for meeting room video equipment.
- Support network cabling and port patching.
- Support Wi-Fi networks.
- Replace routers, hubs, and switches.
- Manage asset documentation.
- Maintain Knowledge Management documentation.
- Manage Site Operations Manuals.
- Manage incoming IT goods.
- Manage outgoing IT goods.
Work Experience
- 2 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ServiceNow
- Microsoft Windows
- Apple OS
- Microsoft Office 365
- RAM
- SSD
- MFP
- Wi-Fi
- Routers
- Hubs
- Switches
Benefits
Flexible Working
- Flexible working time models
Competitive Pay
- Attractive salary package
Mentorship & Coaching
- Training and mentoring
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DXC Technology and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
DXC Technology
Industry
IT
Description
Das Unternehmen gehört zu den weltweit führenden IT-Beratungsunternehmen und bietet erfolgskritische IT-Dienstleistungen an.
Not a perfect match?
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