noris network AG
IT Systems Engineer Internal IT / IT Systemadministrator Interne IT(m/w/x)
Full-timeOn-siteExperienced
Nürnberg
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212117 SUSE Software Solutions Germany GmbH
IT Service Engineer(m/w/x)
Nürnberg
Full-timeOn-siteExperienced
Nejo AI Summary
First-line technical support for enterprise open source users, managing EUC corporate hardware and C-level staff. Strong asset management skills and O365/Google Workspace technical support experience required. Major Incident Management Support in EMEA CET time zone.
Requirements
- Proven work experience as IT Helpdesk / IT Support Engineer
- Strong asset management skills
- Solid O365 / Google Workspace technical support experience
- Windows & MacOS technical support experience
- Experience resolving AV/ conference room issues
- Networking foundations are a big plus
- Experience providing support to C-level executives
- Knowledge of the ITIL reference model
- Proficiency in English and German, both written and spoken
- Team player, caring for the team’s success
- Willingness to learn and proactively explore new things
- Good problem-solving, priority-setting, and collaboration skills
Tasks
- Manage EUC corporate hardware activities for EMEA users
- Coordinate hardware returns, shipments, and replacements
- Provide Major Incident Management Support for EMEA CET time zone
- Enhance customer support services for C-level staff
- Serve as the first point of contact for technical assistance
- Log tickets in Jira SD for customer inquiries
- Perform remote troubleshooting using diagnostic techniques
- Guide customers through the problem-solving process
- Communicate clearly and provide regular updates on progress
- Direct unresolved issues to appropriate support personnel
- Provide accurate information on IT products and services
- Record activities in Jira SD according to established processes
- Manage ticket queue, including triaging and prioritization
- Follow up on open cases and escalate to management as needed
- Identify and suggest improvements to procedures
- Contribute to ongoing documentation efforts and knowledge base articles
- Assist other teams as needed, including Network and Engineering
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- O365
- Google Workspace
- ITIL
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 2117 SUSE Software Solutions Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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212117 SUSE Software Solutions Germany GmbH
IT Service Engineer(m/w/x)
Nürnberg
Full-timeOn-siteExperienced
Nejo AI Summary
First-line technical support for enterprise open source users, managing EUC corporate hardware and C-level staff. Strong asset management skills and O365/Google Workspace technical support experience required. Major Incident Management Support in EMEA CET time zone.
Requirements
- Proven work experience as IT Helpdesk / IT Support Engineer
- Strong asset management skills
- Solid O365 / Google Workspace technical support experience
- Windows & MacOS technical support experience
- Experience resolving AV/ conference room issues
- Networking foundations are a big plus
- Experience providing support to C-level executives
- Knowledge of the ITIL reference model
- Proficiency in English and German, both written and spoken
- Team player, caring for the team’s success
- Willingness to learn and proactively explore new things
- Good problem-solving, priority-setting, and collaboration skills
Tasks
- Manage EUC corporate hardware activities for EMEA users
- Coordinate hardware returns, shipments, and replacements
- Provide Major Incident Management Support for EMEA CET time zone
- Enhance customer support services for C-level staff
- Serve as the first point of contact for technical assistance
- Log tickets in Jira SD for customer inquiries
- Perform remote troubleshooting using diagnostic techniques
- Guide customers through the problem-solving process
- Communicate clearly and provide regular updates on progress
- Direct unresolved issues to appropriate support personnel
- Provide accurate information on IT products and services
- Record activities in Jira SD according to established processes
- Manage ticket queue, including triaging and prioritization
- Follow up on open cases and escalate to management as needed
- Identify and suggest improvements to procedures
- Contribute to ongoing documentation efforts and knowledge base articles
- Assist other teams as needed, including Network and Engineering
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- O365
- Google Workspace
- ITIL
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 2117 SUSE Software Solutions Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
2117 SUSE Software Solutions Germany GmbH
Industry
IT
Description
The company is a global leader in innovative, reliable, and secure enterprise open source solutions.
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