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GetYourGuide
5d ago

IT Operations Specialist(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Description

You will ensure the company's digital environment remains reliable and secure by managing the IT helpdesk, overseeing hardware logistics, and driving internal system upgrades to support team productivity.

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Requirements

  • •Bachelor’s degree in IT or equivalent practical experience
  • •3+ years in IT support or operations
  • •Customer-service mindset and solution-oriented approach
  • •Excellent communication and technical explanation skills
  • •Experience supporting Windows and macOS environments
  • •Experience with cloud-based tools
  • •Experience with Okta, Atlassian, Jamf, or similar
  • •Familiarity with AV systems and endpoint management
  • •Familiarity with ITSM tools
  • •Interest in improving IT processes
  • •Fluency in English

Education

Bachelor's degree

Work Experience

3 years

Tasks

  • •Manage the IT Helpdesk for local and remote users
  • •Resolve support tickets in a timely manner
  • •Handle hardware procurement and deployment for employees
  • •Configure software and provision user accounts
  • •Coordinate employee onboarding and offboarding processes
  • •Support AV technologies and video conferencing setups
  • •Provide technical assistance for live events
  • •Maintain IT documentation and internal wikis
  • •Track IT inventory and manage storage logistics
  • •Execute internal IT projects and system upgrades
  • •Ensure compliance with security and privacy policies
  • •Train end users and share technical knowledge
  • •Identify opportunities to improve IT operations

Tools & Technologies

WindowsmacOSGoogle WorkspaceMicrosoft 365OktaAtlassianJamfIntune1PasswordAV systemsJira

Languages

English – Business Fluent

Benefits

Flexible Working

  • •Hybrid working approach
  • •30-day work from anywhere

Additional Allowances

  • •Annual personal growth budget

Mentorship & Coaching

  • •Mentorship programs

Team Events

  • •Quarterly team events
  • •Yearly company-wide events

Public Transport Subsidies

  • •Monthly transportation budget

Healthcare & Fitness

  • •Monthly fitness budget
  • •Health and wellness benefits

Corporate Discounts

  • •GetYourGuide activity discounts

Learning & Development

  • •Language reimbursement program
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