Global Service Manager for the System Service Team(m/w/x)

Description

You will drive operational excellence by managing vendor ecosystems, negotiating contracts, and overseeing budgets to ensure the company's IT services remain efficient, data-driven, and scalable.

Requirements

• •IT-related degree, economics/law degree with IT affinity
• •At least 3 years professional experience
• •Fluent English skills, German is a plus
• •Extensive budgeting and cost management experience
• •Contract management and negotiation skills
• •Commitment to standardizing and streamlining processes
• •Excellent communication and relationship building skills
• •Self-responsibility, reliability, and analytical work style

Tasks

• •Develop a well-coordinated internal and external partner ecosystem
• •Review and refine existing vendor contracts
• •Lead negotiations and implement contractual improvements
• •Collaborate with legal experts on sustainable vendor relationships
• •Manage a demand-driven portfolio of consultants
• •Conduct performance reviews and track consultant qualifications
• •Provide strategic recommendations to stakeholders
• •Onboard new consultants using scalable procedures and templates
• •Standardize and operationalize service portfolio tracking
• •Maintain service level agreements and stakeholder alignment
• •Coordinate collaboration between various support entities
• •Drive independent operational improvements with service owners
• •Manage service budgets, cost control, and invoice processing
• •Execute budget planning according to company standards
• •Optimize expenditures for sustainable and profitable utilization
• •Utilize monitoring tools to generate data-driven insights
• •Compile analytical toolsets for informed decision-making

Benefits