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Finance SSC Quality & Performance Lead(m/w/x)
Global KPI and SLA governance framework design for sanitary technology manufacturer with 12,000+ employees. Extensive experience in Shared Service Center performance management and end-to-end finance processes required. Standardized dashboard implementation, 30 days vacation, hybrid work model.
Requirements
- Degree in relevant business field
- Experience in Finance Operations or Shared Services
- Several years of Finance Operations experience
- Understanding of end-to-end Finance processes
- Experience with KPI frameworks and SLAs
- Business case calculation and benefits tracking
- Project coordination in international environments
- Analytical and problem-solving skills
- Influencing skills in matrix organizations
- Communication, facilitation and change-management skills
- Fluent English, German is an advantage
- Experience with performance dashboards or reporting
Tasks
- Define a global service quality and performance governance framework
- Develop the governance framework for Finance Operations and SSCs
- Design and implement a global KPI and SLA framework
- Manage productivity, quality, timeliness, and backlog metrics
- Establish standardised global performance dashboards and reports
- Ensure end-to-end performance transparency for fact-based decision-making
- Identify improvement and efficiency potentials using KPIs and benchmarks
- Track the implementation of performance improvement measures
- Steer and monitor Finance Operations and SSC-related projects
- Manage transformations, roll-ins, and scope extensions
- Support business case development for SSC roll-ins
- Track efficiency and productivity programmes
- Act as a key sparring partner for Global Process Owners
- Advise and support Finance Operations leadership
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- KPI frameworks
- SLAs
- Performance dashboards
- Reporting tools
- Process mining
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- GeberitFull-timeOn-siteExperiencedRapperswil-Jona, Pfullendorf
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Finance SSC Quality & Performance Lead(m/w/x)
Global KPI and SLA governance framework design for sanitary technology manufacturer with 12,000+ employees. Extensive experience in Shared Service Center performance management and end-to-end finance processes required. Standardized dashboard implementation, 30 days vacation, hybrid work model.
Requirements
- Degree in relevant business field
- Experience in Finance Operations or Shared Services
- Several years of Finance Operations experience
- Understanding of end-to-end Finance processes
- Experience with KPI frameworks and SLAs
- Business case calculation and benefits tracking
- Project coordination in international environments
- Analytical and problem-solving skills
- Influencing skills in matrix organizations
- Communication, facilitation and change-management skills
- Fluent English, German is an advantage
- Experience with performance dashboards or reporting
Tasks
- Define a global service quality and performance governance framework
- Develop the governance framework for Finance Operations and SSCs
- Design and implement a global KPI and SLA framework
- Manage productivity, quality, timeliness, and backlog metrics
- Establish standardised global performance dashboards and reports
- Ensure end-to-end performance transparency for fact-based decision-making
- Identify improvement and efficiency potentials using KPIs and benchmarks
- Track the implementation of performance improvement measures
- Steer and monitor Finance Operations and SSC-related projects
- Manage transformations, roll-ins, and scope extensions
- Support business case development for SSC roll-ins
- Track efficiency and productivity programmes
- Act as a key sparring partner for Global Process Owners
- Advise and support Finance Operations leadership
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- KPI frameworks
- SLAs
- Performance dashboards
- Reporting tools
- Process mining
About the Company
Geberit
Industry
Manufacturing
Description
Das Unternehmen ist europäische Marktführerin für Sanitärprodukte und bietet einzigartige Mehrwerte in der Sanitärtechnik und Badezimmerkeramiken.
Not a perfect match?
- Geberit
Finance SSC Quality & Performance Lead(m/w/x)
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