KWS Austria Saat GmbH
Fachexperte Kundenservice & Logistik(m/w/x)
Full-timeWith HomeofficeSenior
Absdorf, St. Pölten
from 2,038 / month
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KWKWS Austria Saat GmbH
Expert in Customer Service and Logistics(m/w/x)
Absdorf, St. Pölten
Full-timeWith Home OfficeSenior
Nejo AI Summary
Developing customer-centric processes and leading digitalization for seed production logistics in plant breeding. In-depth knowledge of logistics services and customer support required, agricultural sector experience preferred. Hybrid and mobile working, flexible hours.
Requirements
- Completed degree or many years of experience in supply chain, logistics, business administration, or comparable field
- Advantageous experience in agricultural sector or market
- In-depth knowledge of logistics services, customer and sales support
- Desirable initial management experience
- Very good stakeholder management
- Confident use of SAP, Salesforce, and common IT programs
- High IT affinity
- Very good German and English skills
- Class B driver's license and willingness to travel (approx. 5–10% internationally)
Tasks
- Oversee scheduling and customer service operations
- Drive service organization development
- Design efficient, customer-centric processes
- Lead digitalization and automation initiatives
- Lead and develop the scheduling and customer service team
- Ensure first-class service delivery
- Coordinate with sales, production, and international logistics
- Ensure efficient processes and excellent service
- Ensure on-time deliveries with partners and local teams
- Maintain optimal stock levels with partners and local teams
- Optimize and digitize the logistics and supply chain system
- Align systems with Austrian market requirements
- Define and implement logistics goals, guidelines, and processes
- Collaborate with sales and marketing on logistics
- Coordinate IT, logistics, and sales for seamless integration
- Manage all after-sales processes
- Ensure correct and timely invoicing
- Provide direct support for strategic customer issues
- Manage orders using Salesforce and SAP
- Optimize integration across S4-Hana, SF Lightning, dealer portal, online shop
- Maintain and optimize customer data in Salesforce
- Ensure an efficient customer hotline
- Manage complaints professionally and proactively
- Ensure high customer satisfaction
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SAP
- Salesforce
Benefits
Flexible Working
- Hybrid working
- Flexible working hours
- Mobile working
Informal Culture
- Open and friendly working atmosphere
Learning & Development
- Professional development
- Personal development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of KWS Austria Saat GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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KWKWS Austria Saat GmbH
Expert in Customer Service and Logistics(m/w/x)
Absdorf, St. Pölten
Full-timeWith Home OfficeSenior
Nejo AI Summary
Developing customer-centric processes and leading digitalization for seed production logistics in plant breeding. In-depth knowledge of logistics services and customer support required, agricultural sector experience preferred. Hybrid and mobile working, flexible hours.
Requirements
- Completed degree or many years of experience in supply chain, logistics, business administration, or comparable field
- Advantageous experience in agricultural sector or market
- In-depth knowledge of logistics services, customer and sales support
- Desirable initial management experience
- Very good stakeholder management
- Confident use of SAP, Salesforce, and common IT programs
- High IT affinity
- Very good German and English skills
- Class B driver's license and willingness to travel (approx. 5–10% internationally)
Tasks
- Oversee scheduling and customer service operations
- Drive service organization development
- Design efficient, customer-centric processes
- Lead digitalization and automation initiatives
- Lead and develop the scheduling and customer service team
- Ensure first-class service delivery
- Coordinate with sales, production, and international logistics
- Ensure efficient processes and excellent service
- Ensure on-time deliveries with partners and local teams
- Maintain optimal stock levels with partners and local teams
- Optimize and digitize the logistics and supply chain system
- Align systems with Austrian market requirements
- Define and implement logistics goals, guidelines, and processes
- Collaborate with sales and marketing on logistics
- Coordinate IT, logistics, and sales for seamless integration
- Manage all after-sales processes
- Ensure correct and timely invoicing
- Provide direct support for strategic customer issues
- Manage orders using Salesforce and SAP
- Optimize integration across S4-Hana, SF Lightning, dealer portal, online shop
- Maintain and optimize customer data in Salesforce
- Ensure an efficient customer hotline
- Manage complaints professionally and proactively
- Ensure high customer satisfaction
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SAP
- Salesforce
Benefits
Flexible Working
- Hybrid working
- Flexible working hours
- Mobile working
Informal Culture
- Open and friendly working atmosphere
Learning & Development
- Professional development
- Personal development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of KWS Austria Saat GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
KWS Austria Saat GmbH
Industry
Agriculture
Description
The company is one of the world’s leading plant breeding companies, focusing on the production and sale of seed for various crops.
Not a perfect match?
- KWS Austria Saat GmbH
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Full-timeWith HomeofficeSeniorTulln an der Donaufrom 3,500 / month - AGRANA Staerke GmbH
Supply Chain Management Projects & Operations(m/w/x)
Full-timeWith HomeofficeExperiencedPischelsdorffrom 3,500 / month - 3200 AGRANA Staerke GmbH
Customer Administration & Sales Support(m/w/x)
Full-timeWith HomeofficeNot specifiedPischelsdorffrom 2,603.59 / month - 3004 AGRANA Sales & Marketing GmbH
Mitarbeiter Customer Operations(m/w/x)
Full-timeWith HomeofficeJuniorTulln an der Donaufrom 2,600 / month