LexisNexis Verlag ARD ORAC GmbH
Customer Service Agent(m/w/x)
Full-timeWith HomeofficeJunior
Wien
from 35,000 / year
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FUFunstage GmbH
Customer Support Agent(m/w/x)
Wien
from 29,000 / year
Full-timeWith Home OfficeJunior
Nejo AI Summary
Assisting online gamers via email, chat, and phone with technical issues. German C1 and English B2 writing skills required. Flexible hours, hybrid model, and training budget.
Requirements
- Customer support experience advantageous
- Very good PC skills (typing, tool usage)
- German writing skills: C1 or higher mandatory
- English writing skills: B2 or higher mandatory
Tasks
- Respond promptly to customer inquiries
- Assist players via email, chat, and phone
- Provide high-level customer service
- Offer technical support for common issues
- Report customer issues to team leader
- Communicate with relevant internal departments
- Learn and understand company products
- Explain company policies and procedures
- Stay updated with new information and procedures
- Guide customers through all requests
- Escalate and follow up on complex issues
- Meet quality assurance, KPIs, and SLAs
- Respond to player comments on social media
- Work in a dynamic team environment
- Support customers on weekends and public holidays
- Work on a shift basis (3 shifts: 08:30-17:00, 11:00-19:30, 12:30-21:00)
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Flexible working hours
- Hybrid model
- Work-life balance
Additional Allowances
- Training budget
Informal Culture
- Welcoming office atmosphere
Snacks & Drinks
- Daily fresh fruit
- Wide range of teas
- Fair-trade coffee
Free or Subsidized Food
- Company-subsidized restaurant
Public Transport Subsidies
- Subsidized public transportation
Company Bike
- Pool e-bikes
Company Vehicle
- Pool e-cars
Corporate Discounts
- MyClubs app points
- Attractive local employee discounts
Team Events
- Regular sports events
- Company events
Healthcare & Fitness
- Healthcare benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Funstage GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FUFunstage GmbH
Customer Support Agent(m/w/x)
Wien
from 29,000 / year
Full-timeWith Home OfficeJunior
Nejo AI Summary
Assisting online gamers via email, chat, and phone with technical issues. German C1 and English B2 writing skills required. Flexible hours, hybrid model, and training budget.
Requirements
- Customer support experience advantageous
- Very good PC skills (typing, tool usage)
- German writing skills: C1 or higher mandatory
- English writing skills: B2 or higher mandatory
Tasks
- Respond promptly to customer inquiries
- Assist players via email, chat, and phone
- Provide high-level customer service
- Offer technical support for common issues
- Report customer issues to team leader
- Communicate with relevant internal departments
- Learn and understand company products
- Explain company policies and procedures
- Stay updated with new information and procedures
- Guide customers through all requests
- Escalate and follow up on complex issues
- Meet quality assurance, KPIs, and SLAs
- Respond to player comments on social media
- Work in a dynamic team environment
- Support customers on weekends and public holidays
- Work on a shift basis (3 shifts: 08:30-17:00, 11:00-19:30, 12:30-21:00)
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Flexible working hours
- Hybrid model
- Work-life balance
Additional Allowances
- Training budget
Informal Culture
- Welcoming office atmosphere
Snacks & Drinks
- Daily fresh fruit
- Wide range of teas
- Fair-trade coffee
Free or Subsidized Food
- Company-subsidized restaurant
Public Transport Subsidies
- Subsidized public transportation
Company Bike
- Pool e-bikes
Company Vehicle
- Pool e-cars
Corporate Discounts
- MyClubs app points
- Attractive local employee discounts
Team Events
- Regular sports events
- Company events
Healthcare & Fitness
- Healthcare benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Funstage GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Funstage GmbH
Industry
Entertainment
Description
Funstage GmbH is a multiplatform gaming service provider offering synchronous play on mobile apps and social networks to gamers worldwide.
Not a perfect match?
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