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CLClimatePartner

Customer Success Specialist(m/w/x)

Wien
from 2,800 / month
Full-timeOn-siteJunior

Performing Corporate Carbon Footprint calculations for high-volume accounts. People-focused and proactive individual required. Daily work with sustainability impact, 5-person team.

Requirements

  • People-focused and proactive individual
  • Calm and organized under pressure
  • Takes ownership to deliver results on time
  • Actively improves processes
  • Motivated by sustainability and climate action impact
  • Up to 2 years customer success/service experience
  • Basic knowledge of climate/sustainability topics or fast learner
  • Comfort with high-volume, process-driven work
  • Familiarity with CRM tools or clean record keeping habit

Tasks

  • Manage high-volume customer accounts
  • Drive product adoption and value realization
  • Identify and pursue upsell opportunities
  • Deliver core ClimatePartner services
  • Perform Corporate Carbon Footprint calculations
  • Coordinate financial contributions
  • Handle customer inquiries and cases
  • Prioritize and collaborate with internal experts
  • Maintain accurate customer records in CRM
  • Support data-driven decisions and compliance
  • Monitor customer health and key signals
  • Identify and address risks and opportunities
  • Support customer retention and satisfaction
  • Use customer feedback for process improvement
  • Create and maintain FAQs and help content
  • Contribute to internal guidelines
  • Enable effective self-service for customers

Work Experience

  • 1 - 2 years

Education

  • Compulsory education

Languages

  • GermanBusiness Fluent
  • ItalianBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • CRM tools
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ClimatePartner and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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