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Beekeeper
7d ago

Customer Success Manager(m/w/x)

Zürich
Full-timeWith Home OfficeExperienced
AI/ML

Description

You will drive customer satisfaction by managing a mid-market portfolio, using data-driven insights and strategic planning to ensure every client achieves their desired business outcomes.

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Requirements

  • •Curiosity and continuous willingness to learn
  • •Clear communication and active listening skills
  • •Empathy and constructive conflict management
  • •Understanding of SaaS business drivers
  • •Experience in Customer Success or Consulting
  • •Proactive initiative and hands-on mentality
  • •Results orientation and solution-oriented mindset
  • •Strong organizational and planning skills
  • •Resourcefulness and experience using AI tools
  • •Fluent German and English
  • •Swiss German skills as a plus
  • •Experience in change and project management
  • •Experience with discovery and questioning techniques
  • •Technical understanding of SaaS landscape
  • •Basic technical understanding of integrations or APIs
  • •Experience in conducting workshops

Tasks

  • •Manage a portfolio of mid-market customers
  • •Partner with customers to understand strategic goals
  • •Build and execute customer success plans
  • •Monitor and improve adoption and retention
  • •Act as the voice of the customer
  • •Analyze customer data to prioritize outreach
  • •Engage with stakeholders from frontline to executives
  • •Collaborate with Account Managers on expansion
  • •Drive accountability for internal and external deliverables
  • •Coordinate with cross-functional teams to meet needs

Tools & Technologies

AI toolsSaaSAPIs

Languages

German – Business Fluent

English – Business Fluent

Swiss German – Basic

Benefits

Flexible Working

  • •Hybrid work model

Retirement Plans

  • •Pension Scheme Plan

Team Events

  • •Afterworks and team celebrations
  • •Seasonal parties

Modern Equipment

  • •Company equipment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Beekeeper and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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