plancraft
Customer Success Manager Austria(m/w/x)
Full-timeOn-siteExperienced
Wien
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SEServiceNow
Customer Success Executive - German Speaking(m/w/x)
Wien
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Leading post-sales transformation for enterprise SaaS clients, aligning AI-enhanced cloud tech with C-level goals. AI integration and data-driven insights leadership required. Focus on customer success partnerships and resource leverage.
Requirements
- AI integration for process enhancement
- AI for decision-making and problem-solving
- AI-powered automation and optimization
- Data-driven insights leveraging AI
- Enterprise SaaS transformation leadership
- Strategic advisory in SaaS/enterprise software
- C-level engagement and influence
- Senior executive relationship management
- Management consulting leadership experience
- Solution consulting leadership experience
- Leadership at top-tier consulting firm
- Exceeding business objectives track record
- High-impact customer success team leadership
- Strategic account management
- Business acumen and problem-solving
- Aligning technology with customer objectives
- Cross-functional leadership experience
- Stakeholder management in matrixed organizations
- Adaptability in dynamic environments
- Change management skills
- Designing scalable processes
- Implementing repeatable processes
- Hands-on execution excellence
- Clear communication of complex ideas
- Cross-team collaboration
- Influencing stakeholders at all levels
- Understanding of customer challenges and needs
- Value-driven solution delivery
- Ensuring long-term customer success
- C-level German language skills
- C-level English language skills
- Strategic advisor in high-impact environments
- Guiding enterprise customers through digital transformation
Tasks
- Lead customer post-sales transformation
- Align ServiceNow offerings with customer goals
- Foster strong C-Level executive relationships
- Partner with Account Executives on strategies
- Leverage resources for customer success
- Identify and mitigate potential risks
- Develop strategies to overcome challenges
- Guide team to meet KPIs
- Focus on adoption, technical health, renewals
- Enhance customer satisfaction and expansion
- Build relationships with ServiceNow leaders
- Incorporate customer feedback for improvement
- Align business insights with organizational goals
- Drive innovative solutions for customers
- Foster a culture of agility and risk-taking
- Set clear success metrics with customers
- Regularly review progress and refine plans
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- AI
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SEServiceNow
Customer Success Executive - German Speaking(m/w/x)
Wien
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Leading post-sales transformation for enterprise SaaS clients, aligning AI-enhanced cloud tech with C-level goals. AI integration and data-driven insights leadership required. Focus on customer success partnerships and resource leverage.
Requirements
- AI integration for process enhancement
- AI for decision-making and problem-solving
- AI-powered automation and optimization
- Data-driven insights leveraging AI
- Enterprise SaaS transformation leadership
- Strategic advisory in SaaS/enterprise software
- C-level engagement and influence
- Senior executive relationship management
- Management consulting leadership experience
- Solution consulting leadership experience
- Leadership at top-tier consulting firm
- Exceeding business objectives track record
- High-impact customer success team leadership
- Strategic account management
- Business acumen and problem-solving
- Aligning technology with customer objectives
- Cross-functional leadership experience
- Stakeholder management in matrixed organizations
- Adaptability in dynamic environments
- Change management skills
- Designing scalable processes
- Implementing repeatable processes
- Hands-on execution excellence
- Clear communication of complex ideas
- Cross-team collaboration
- Influencing stakeholders at all levels
- Understanding of customer challenges and needs
- Value-driven solution delivery
- Ensuring long-term customer success
- C-level German language skills
- C-level English language skills
- Strategic advisor in high-impact environments
- Guiding enterprise customers through digital transformation
Tasks
- Lead customer post-sales transformation
- Align ServiceNow offerings with customer goals
- Foster strong C-Level executive relationships
- Partner with Account Executives on strategies
- Leverage resources for customer success
- Identify and mitigate potential risks
- Develop strategies to overcome challenges
- Guide team to meet KPIs
- Focus on adoption, technical health, renewals
- Enhance customer satisfaction and expansion
- Build relationships with ServiceNow leaders
- Incorporate customer feedback for improvement
- Align business insights with organizational goals
- Drive innovative solutions for customers
- Foster a culture of agility and risk-taking
- Set clear success metrics with customers
- Regularly review progress and refine plans
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- AI
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
ServiceNow
Industry
IT
Description
The company brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Not a perfect match?
- plancraft
Customer Success Manager Austria(m/w/x)
Full-timeOn-siteExperiencedWien - PwC Transaction Services Wirtschaftsprüfung GmbH
Senior Consultant im Bereich Customer Transformation, Fokus Customer Experience & Digitalisierung(m/w/x)
Full-timeOn-siteManagementWienfrom 60,000 / year - Tricentis GmbH
Senior Account Executive(m/w/x)
Full-timeOn-siteSeniorWien - Capgemini
Senior Platform Architect (ServiceNow)(m/w/x)
Full-timeOn-siteManagementWien - KPMG Global Solutions Group Europe
Senior AI Expert:in(m/w/x)
Full-timeOn-siteSeniorWienfrom 58,000 / year