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Entain
24d ago

Customer Service Agent - German language(m/w/x)

Wien
from 31,000 / year
Full-timeOn-site

Description

As a Customer Service Agent, you will engage with customers daily, addressing their inquiries and ensuring they have a fantastic entertainment experience. You will collaborate with teams across locations to resolve issues and maintain high service standards.

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Requirements

  • •Willingness and flexibility to work in shifts
  • •German language C1 level
  • •English language skills to a business standard
  • •Excellent written and verbal skills
  • •Calm manner and ability to work under pressure
  • •Ability to perform well in a multi-tasking and dynamic environment
  • •Flexible, creative, and driven personality
  • •General computer knowledge (MS Office, Internet)
  • •Interest in Sports, Casino, and Poker products

Tasks

  • •Handle customer inquiries via chat, email, and phone
  • •Address product-related issues for Sports, Casino, and Poker
  • •Assist with cashier-related matters
  • •Assess individual customer issues and take appropriate action
  • •Coordinate with teams in different locations to achieve shared goals
  • •Escalate system anomalies and customer issues to the relevant party
  • •Understand and apply Standard Operating Procedures
  • •Deliver service and quality standards as agreed

Tools & Technologies

MS OfficeInternet

Languages

German – Business Fluent

English – Business Fluent

Benefits

Informal Culture

  • •Great place to be
  • •Awesome team of knowledgeable colleagues

Free or Subsidized Food

  • •Lunch vouchers

Learning & Development

  • •Strong focus on personal and professional development
  • •E-learnings

Mentorship & Coaching

  • •In-house mentorship

Team Events

  • •Team Spirit events
  • •Team building activities

Healthcare & Fitness

  • •Sports activities

Social Impact

  • •Pro-bono activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Entain and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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