Assent
Customer Success Manager: Program Specialist(m/w/x)
Full-timeOn-siteJunior
Berlin
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SOSoSafe
Customer Programs Manager - spanish speaking(m/w/x)
Berlin
Full-timeOn-siteJunior
Nejo AI Summary
Localizing onboarding assets and developing engagement models for cybersecurity awareness clients. Experience with SaaS tech stack (Salesforce, Planhat) required. 33 vacation days, flexible work.
Requirements
- 1+ year customer-facing inside sales, customer success, BDR or Product Marketing experience
- Experience with SaaS tech stack (Salesforce, Highspot, Planhat)
- Diplomacy, tact, poise under pressure
- Solution-driven mindset, data leveraging for results
- Product functionality demonstration, business use cases overview
- Self-motivation, proactive teamwork, innovative ideas for customer growth
- Spanish and English fluency
- German, French or Dutch language skills (plus)
- Project Management certifications (Prince2, PMI or equivalent)
Tasks
- Create engagement models for Spanish customers
- Ensure localization of onboarding assets
- Drive product adoption
- Drive successful customer retention
- Develop and manage scalable customer programs
- Conduct user training programs
- Coordinate with teams to deliver informational webinars
- Automate Customer Success processes
- Curate program content
- Optimize processes for Mid-Market and Enterprise customers
- Monitor customer health
- Launch campaigns to boost upsells and retention
- Analyze data to identify common challenges
- Suggest proactive process improvements
- Deliver best practices to customers
- Create and iterate 1:many customer programs
- Partner with internal teams to drive 1:many experiences
- Build processes to maintain customer health
- Identify customer risks and opportunities using dashboards
- Ensure data hygiene in CS tools
Work Experience
- 1 year
Education
- High school diploma
Languages
- Spanish – Business Fluent
- English – Business Fluent
- German – Basic
- French – Basic
- Dutch – Basic
Tools & Technologies
- Salesforce
- Highspot
- Planhat
- Prince2
- PMI
Benefits
Flexible Working
- Flexible hours
More Vacation Days
- 33 vacation days
Mental Health Support
- Access to Open Up
Corporate Discounts
- Corporate discounts
Team Events
- Virtual events
- Collaborative team activities
- Opportunities for local meet-ups
Modern Equipment
- Tech equipment
Bonuses & Incentives
- Referral bonuses
Informal Culture
- Dog-friendly HQ
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SoSafe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SOSoSafe
Customer Programs Manager - spanish speaking(m/w/x)
Berlin
Full-timeOn-siteJunior
Nejo AI Summary
Localizing onboarding assets and developing engagement models for cybersecurity awareness clients. Experience with SaaS tech stack (Salesforce, Planhat) required. 33 vacation days, flexible work.
Requirements
- 1+ year customer-facing inside sales, customer success, BDR or Product Marketing experience
- Experience with SaaS tech stack (Salesforce, Highspot, Planhat)
- Diplomacy, tact, poise under pressure
- Solution-driven mindset, data leveraging for results
- Product functionality demonstration, business use cases overview
- Self-motivation, proactive teamwork, innovative ideas for customer growth
- Spanish and English fluency
- German, French or Dutch language skills (plus)
- Project Management certifications (Prince2, PMI or equivalent)
Tasks
- Create engagement models for Spanish customers
- Ensure localization of onboarding assets
- Drive product adoption
- Drive successful customer retention
- Develop and manage scalable customer programs
- Conduct user training programs
- Coordinate with teams to deliver informational webinars
- Automate Customer Success processes
- Curate program content
- Optimize processes for Mid-Market and Enterprise customers
- Monitor customer health
- Launch campaigns to boost upsells and retention
- Analyze data to identify common challenges
- Suggest proactive process improvements
- Deliver best practices to customers
- Create and iterate 1:many customer programs
- Partner with internal teams to drive 1:many experiences
- Build processes to maintain customer health
- Identify customer risks and opportunities using dashboards
- Ensure data hygiene in CS tools
Work Experience
- 1 year
Education
- High school diploma
Languages
- Spanish – Business Fluent
- English – Business Fluent
- German – Basic
- French – Basic
- Dutch – Basic
Tools & Technologies
- Salesforce
- Highspot
- Planhat
- Prince2
- PMI
Benefits
Flexible Working
- Flexible hours
More Vacation Days
- 33 vacation days
Mental Health Support
- Access to Open Up
Corporate Discounts
- Corporate discounts
Team Events
- Virtual events
- Collaborative team activities
- Opportunities for local meet-ups
Modern Equipment
- Tech equipment
Bonuses & Incentives
- Referral bonuses
Informal Culture
- Dog-friendly HQ
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SoSafe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SoSafe
Industry
IT
Description
The company aims to be the leading human risk management provider in Europe, focusing on cybersecurity and data protection training.
Not a perfect match?
- Assent
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Full-timeOn-siteJuniorBerlin - Reonic
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Full-timeOn-siteExperiencedBerlin - Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Full-timeOn-siteExperiencedBerlin