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ATATBRA B&R Industrial Automation GmbH

Customer Care Leader(m/w/x)

Eggelsberg
from 66,676.26 / year
Full-timeOn-siteSenior

Leading customer support for machine and factory automation solutions. 8+ years in customer operations leadership required. Daily shift work, 4-person team.

Requirements

  • Bachelor’s degree in Business Administration, Supply Chain Management, or Engineering
  • 8+ years in customer care, sales support, order management, supply chain, or customer operations leadership
  • Strong expertise in customer service operations, order fulfillment, logistics coordination, and inventory planning
  • Proven team leadership and cross-functional collaboration with Sales, Marketing, and Operations
  • Solid understanding of warehouse management, import/export, and international supply chain operations
  • Excellent stakeholder management, leadership, communication, and problem-solving skills
  • Fluency in English

Tasks

  • Oversee end-to-end customer support
  • Ensure seamless customer experience
  • Drive service improvements
  • Standardize processes
  • Enhance cross-functional collaboration
  • Manage order processing
  • Coordinate delivery
  • Monitor service metrics
  • Ensure on-time delivery
  • Maintain high customer satisfaction
  • Lead customer support processes
  • Ensure efficient inquiry-to-delivery workflows
  • Oversee delivery coordination
  • Track DIH and NPS
  • Partner with Sales, Marketing, Product Marketing, and Logistics
  • Resolve customer issues
  • Improve after-sales support
  • Coordinate purchasing
  • Manage warehouse activities
  • Handle import/export processes
  • Maintain optimal inventory
  • Ensure reliable delivery performance

Work Experience

  • 8 years

Education

  • Bachelor's degree

Languages

  • EnglishNative
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