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GLGlobeAir AG

Customer Care & Flight Advisory(m/w/x)

Linz
from 31,500 / year
Full-timeOn-siteJunior

Advising private jet clients on flight changes and special requests in a 24/7 operational context. Passion for aviation or luxury service environments essential. Relocation package, 4 weeks accommodation.

Requirements

  • Passion for aviation, hospitality, or luxury service environments
  • Excellent communication and multitasking skills
  • Strong attention to detail and problem-solving under time pressure
  • Confidence using CRM tools and digital communication platforms
  • Ability to thrive in 24/7 operational context
  • Proactive, customer-focused mindset
  • Fluency in English; German, Spanish, French, or Italian strong assets

Tasks

  • Handle client communications
  • Manage client changes and special requests
  • Gather client feedback
  • Provide personalized service
  • Ensure client satisfaction
  • Monitor flight status in real-time
  • Track client preferences in real-time
  • Log client interactions in CRM
  • Update CRM records
  • Ensure CRM data accuracy
  • Ensure cross-departmental visibility
  • Collaborate with Coordinator and Ground Ops teams
  • Ensure smooth service delivery
  • Identify service improvement opportunities
  • Identify client retention opportunities
  • Handle charter requests
  • Prepare tailored quotations
  • Conduct availability checks
  • Oversee booking transitions
  • Respond promptly to client requests
  • Liaise with Ground Ops
  • Confirm aircraft and crew feasibility
  • Manage client interactions in CRM
  • Manage booking data in CRM
  • Ensure transparent communication
  • Support clients during booking process
  • Collaborate with Sales and Customer Care teams
  • Maintain service consistency
  • Optimize conversion performance

Work Experience

  • 1 - 2 years

Education

  • Compulsory education

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • CRM tools
  • digital communication platforms

Benefits

Other Benefits

  • Relocation package

Workation & Sabbatical

  • 4 weeks accommodation

Parking & Commuter Benefits

  • Free parking
  • Public transportation access

Informal Culture

  • Dynamic and supportive working environment
  • Culture of innovation, teamwork, and trust

Career Advancement

  • Professional growth opportunities
  • Leadership opportunities

Snacks & Drinks

  • Free snacks and drinks

Healthcare & Fitness

  • Sports activities
  • Wellness activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of GlobeAir AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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