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Staffbase
21d ago

Advanced Technical Support Engineer - Integrations(m/w/x)

Dresden
Full-timeWith Home OfficeExperienced
AI/ML

Description

In this role, you will leverage your development skills to provide top-notch technical support for complex integrations, ensuring customers can effectively utilize iPaaS tools and Staffbase APIs. Your day-to-day responsibilities will involve troubleshooting issues, advising on best practices, and collaborating with various teams to enhance integration solutions.

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Requirements

  • •Enjoyment of strategically working with clients and strong interest in development and integration technologies
  • •Outstanding German and English written and verbal communication skills
  • •Excellent presentation skills for business-oriented solutions and advanced technical development concepts
  • •Experience working directly with Sales and Success teams, Consultants, and System Integrators on development-related tasks
  • •Degree in Computer Science, Software Engineering, or a related field
  • •At least 2+ years of previous technical support, development, professional services, or engineering experience
  • •Strong knowledge of web design with front-end technologies such as HTML/CSS/JavaScript
  • •Ability to deal with pressure and meet deadlines in a fast-paced development environment
  • •Ability to prioritize and manage time for customer integration issues
  • •Broad knowledge of web development and programming languages like TypeScript, Java, PHP, NodeJS
  • •Experience with common development frameworks like Bootstrap, React, Express.js
  • •Significant experience with enterprise-grade technologies like Single Sign-on, Active Directory, SAML, OIDC, SCIM, APIs
  • •Comfort using the command line and application logs for technical integrations
  • •Experience with enterprise software like SAP, Workday, Okta, ADP, HRIS
  • •Experience with iPaaS development
  • •Knowledge about security and compliance topics in a SaaS environment

Education

Bachelor's degree

Work Experience

2 years

Tasks

  • •Act as a key member of the Customer Care team
  • •Leverage development expertise in software, integrations, and iPaaS tools
  • •Assist customers as a product expert with a strategic mindset
  • •Support customers with complex integrations using iPaaS platforms
  • •Develop and maintain seamless integrations with various systems
  • •Advise customers on best practices for using Staffbase APIs and SDKs
  • •Provide technical guidance and create documentation for iPaaS implementations
  • •Take ownership of support tickets related to integrations and plugins
  • •Resolve high-priority customer integration issues with a problem-solving approach
  • •Assist technical teams in developing and troubleshooting integrations
  • •Collaborate with after-sales to implement optimal integration setups
  • •Support Technical Architects in developing technical offerings
  • •Improve internal processes for development efficiency
  • •Participate in product discussions from a customer and developer perspective

Tools & Technologies

HTMLCSSJavaScriptTypeScriptJavaPHPNodeJSBootstrapReactExpress.jsSingle Sign-onActive DirectorySAMLOIDCSCIMAPIsSAPWorkdayOktaADPHRIS

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working time models
  • •Yearly flex work allowance

More Vacation Days

  • •Pro rata fully paid Fridays off in August

Additional Allowances

  • •Monthly Wellbeing Allowance

Retirement Plans

  • •Company pension scheme

Social Impact

  • •Volunteers Day
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Staffbase and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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