Description

In this role, you will focus on driving growth and retention by acting as a trusted advisor to clients, managing relationships, and identifying upsell opportunities. Your day-to-day responsibilities will involve coordinating with internal teams, maintaining CRM data, and sharing insights to enhance overall sales excellence.

Requirements

• •Excellent communication, negotiation, and customer relationship management skills
• •At least 3 years of professional experience in B2B customer-facing roles in international SaaS
• •Initial sales experience in a B2B environment
• •Action-oriented and analytical approach
• •Ability to excel in a dynamic environment and adapt to challenges
• •Good understanding of Corporate Finance
• •Demonstrated structured approach and strong negotiation skills
• •German at C2+ level and business fluent in English

Tasks

• •Drive growth and retention in your portfolio
• •Act as a trusted advisor to understand client needs
• •Provide strategic guidance to align clients with the company's vision
• •Equip clients with key features to enhance engagement
• •Organize regular Executive Business Reviews (EBRs) post-onboarding
• •Coordinate action plans with internal teams for 6-12 month retroplannings
• •Anticipate and resolve client frictions
• •Own client relationships with a focus on upsell opportunities
• •Qualify upsell leads and hand them over to Expansion Managers
• •Anticipate and manage customer renewals
• •Handle churn requests effectively
• •Suggest improvements to enhance prioritization and efficiency
• •Maintain updated data in the CRM system
• •Report regularly on performance metrics
• •Share expertise and best practices with the team
• •Provide qualitative handovers to enhance team action quality and speed

Benefits