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Insider One
27d ago

Account Director - DACH(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced
AI/ML

Description

In this role, you will be at the forefront of account management, focusing on retaining and growing existing accounts while identifying new opportunities. Your day-to-day responsibilities will involve strategic negotiations, stakeholder engagement, and ensuring customer success to drive impactful business results.

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Requirements

  • •Experience in Customer Success Management, Account Management, or Sales in SaaS
  • •Experience negotiating and navigating contracts and legal discussions
  • •Self-motivation and tech-savviness
  • •Caring for clients and ensuring satisfaction
  • •Passion for testing and improving outreach effectiveness
  • •Strong communication skills in writing and speaking
  • •High sense of responsibility and accountability

Work Experience

approx. 1 - 4 years

Tasks

  • •Manage a portfolio of existing accounts
  • •Identify upsell and cross-sell opportunities
  • •Proactively handle account renewals with the Customer Success team
  • •Forecast monthly and quarterly performance
  • •Negotiate deals and contracts at various levels
  • •Discover customers' strategic needs and set goals
  • •Analyze stakeholder mapping and develop overall strategy
  • •Own renewal success and strategy to meet commercial targets
  • •Ensure Customer Success recognition across stakeholders
  • •Achieve customer advocacy goals with marketing
  • •Monitor market trends and industry analysis

Languages

English – Business Fluent

German – Business Fluent

Benefits

Learning & Development

  • •Internal trainings
  • •Access to LinkedIn Learning
  • •Access to MasterClass
  • •Access to CloudGuru

Other Benefits

  • •Access to Spotify

Corporate Discounts

  • •Access to Blinkist

Competitive Pay

  • •Eligibility-based ESOP

Bonuses & Incentives

  • •Referral bonuses

Social Impact

  • •Community volunteering opportunities
  • •Social impact projects

Team Events

  • •Global retreats
  • •Team-building activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Insider One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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