Account Manager(m/w/x)

Description

In this role, you will oversee the commercial management of customer accounts, ensuring smooth engine shop visits and effective communication. Your daily responsibilities will include coordinating with various teams, managing customer feedback, and driving profitability while nurturing strong client relationships.

Requirements

• •Commercial or Technical degree in relevant discipline or equivalent experience
• •Minimum 3 years of commercial or technical experience in the MRO industry
• •Minimum 3 years of experience in a customer facing position in the MRO industry
• •Strong understanding of the MRO or related Aerospace business
• •Strong business acumen and contract understanding
• •Strong communications, negotiations and intercultural awareness skills
• •Fluency in English

Tasks

• •Manage multiple customer accounts commercially
• •Coordinate engine induction slots and shop visits
• •Achieve revenue and P&L targets for customer accounts
• •Communicate with customers about commercial and engine TAT topics
• •Trigger internal and external escalations as needed
• •Maintain and develop customer relationships
• •Prepare and coordinate customer visits on-site or at their facilities
• •Take P&L responsibility for assigned accounts
• •Participate in contract handover meetings and analyze risks
• •Serve as the main point of contact for customer feedback
• •Organize and coordinate customer review meetings
• •Lead kick-off meetings for new engine shop visits
• •Provide accurate engine delivery information for planning
• •Communicate commercial and TAT topics during shop visits
• •Offer part replacements and discuss financial aspects with customers
• •Issue preliminary invoices based on price estimations
• •Review main/final invoices at the end of shop visits
• •Build and release accruals for discounts and penalties
• •Resolve invoice disputes with customers
• •Support the cash collection process with Sales