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SRSR Technics Switzerland Ltd.

Account Manager(m/w/x)

Zürich
Full-timeOn-siteExperienced

Commercial management of engine MRO service contracts, coordinating shop visits and turnaround times. 3+ years commercial or technical MRO experience in a customer-facing role required. Work with high-value engine assets in a global MRO environment.

Requirements

  • Commercial or Technical degree in relevant discipline or equivalent experience
  • Minimum 3 years of commercial or technical experience in the MRO industry
  • Minimum 3 years of experience in a customer facing position in the MRO industry
  • Strong understanding of the MRO or related Aerospace business
  • Strong business acumen and contract understanding
  • Strong communications, negotiations and intercultural awareness skills
  • Fluency in English

Tasks

  • Manage multiple customer accounts commercially
  • Coordinate engine induction slots and shop visits
  • Achieve revenue and P&L targets for customer accounts
  • Communicate with customers about commercial and engine TAT topics
  • Trigger internal and external escalations as needed
  • Maintain and develop customer relationships
  • Prepare and coordinate customer visits on-site or at their facilities
  • Take P&L responsibility for assigned accounts
  • Participate in contract handover meetings and analyze risks
  • Serve as the main point of contact for customer feedback
  • Organize and coordinate customer review meetings
  • Lead kick-off meetings for new engine shop visits
  • Provide accurate engine delivery information for planning
  • Communicate commercial and TAT topics during shop visits
  • Offer part replacements and discuss financial aspects with customers
  • Issue preliminary invoices based on price estimations
  • Review main/final invoices at the end of shop visits
  • Build and release accruals for discounts and penalties
  • Resolve invoice disputes with customers
  • Support the cash collection process with Sales

Work Experience

  • 3 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent
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